www.DIY.com/Feedback - DIY Feedback Survey

posted on Sep 21, 2010

Comments

had a good day out at bq bought what was needed shelves well stocked for products we wanted plenty of staff on hand to help you. staff very pleasant. that is why we always shop at your store. - m plunkett - posted 40 months ago

we was served today 29/9/10 by ERIRA at the B&q store she was very helpfull and polite most of all a nice big smile at all times nothing was to much trouble THANK YOU AGAIN - mr &mrs platts - posted 39 months ago

W.O.W WELL DONE B@Q, BEESTON LEEDS YORKSHIRE ,WHAT A PLEASURE IT WAS SHOPPING AT YOUR STORE YESTERDAY 29/09/2010,
I WAS LOOKING FOR REPLACEMENT DOORS AND DRAWS FOR MY UGLY OLD KITCHEN , MY HUSBAND SPOTTED SOME ON OFFER FOR 75% OFF AS WE ARE ON A TIGHT BUGGET, HE CAME TO PICK ME UP FROM WORK AT 7.30 , WE GOT TO THE STORE AT 8PM WE ONLY HAD 1 HOUR TO GET ALL THE DOORS BEFORE THE SHOP SHUT SO WE WAS PANICING, WE GOT HELP FROM ONE OF YOUR EMPLOYERS CHRIS SMITH WHAT A FANTASTIC GUY HE WENT THROUGH ALL THE PRODUCTS WITH HIS GUN TOLD US THE PRICES WHICH WE COULDNT BELEIVE W.O.W I LOVE A GOOD BARGAIN .. HE THEN HELPED US WITH THE SIZES OF EACH UNITS AND HELPED US LIFT THEM DOWN ON TO THE TROLLEY HE COULD,NT OF BEEN MORE HELPFULL ,WELL DONE CHRIS 100% WE ARE SILL SMILING WITH OUR PURCHASES, WE EVEN GAVE CHRIS A KISS, I GOT THE WHOLE KITCHEN FOR Â£140 POUNDS, BEAT THAT ... IF CHRIS HADNT HELPED US WE WOULD HAVE BEEN IN A STATE AND WE PROBERBLY WOULDNT OF COMPLETED OUR MISSION . HE ALSO AT THE SAME TIME HELPED ANOTHER COUPLE WITH THERE KITCHEN, THE LADY WAS BEAMING FROM HEAD TO TOE WITH HER PURCHES .. I HAVE NOW GOT MY DREAM KICHEN THANK YOU THANK YOU THANK YOU , WE THEN WENT TO THE TILL THE LADY AT THE TILL COULDN,DT DO ENOUGH FOR US PAM MALONE ,SHE WENT OUT OF HER WAY TO HELP ,WE EVEN GOT 10% DISCOUNT ON OUR OVER 60 CARD WHICH WE GOT TWO WEEKS AGO, SO WE GOT ANOTHER Â£14 OFF ,SO BIG THANK YOU TO B@Q BEESTON ,100% TO THE STAFF ,GOOD SHOPPING EXPERIENCE WILL BE SHOPPING AGAIN THERE IN THE NEAR FUTURE , STILL SMILING..MRS JANETTE BOTWOOD - DAVID AND JANETTE BOTWOOD - posted 39 months ago

Thanks Karen on the till at B@Q Glasshoughton who was extremely helpful and chatty whilst one of the staff found a missing bar code, a lot of stores staff would just stand there. In fact all the staff were sincere and helpful.

store code GHW890 - Ian Haskey - posted 39 months ago

i was advised & helped by rick (flooring) @ stockport today this greatly enhanced my shopping experience - c martin - posted 38 months ago

What a pain in the backside actually trying to reach the feedback website - all you get is referrals to commercial studies on feedback websites - absolutely useless ! - mike seward - posted 37 months ago

Phoned dartford store today, for help on trying to get (pink heart shaped door drawer knobs) for my granddaughters bedroom furniture. The lady whom i spoke to was extremely helpful her name was Rachel (please can we have more helpful staff )after this i still cant find pink heart shaped knobs but thankyou Rachel for your kind help. Angela. Store DSW839. - angela morrison - posted 37 months ago

B@Q Hereford Store code HKG511
We shopped in Hereford B@Q for wallpaper and Gill was most helpful. She went out of her way to check if there were sufficient rolls in the store and then ordered them for us and gave us clear indications when they might be available. She suggested that we might look at paints while we were there because they are on special offer. She was very busy but gave us all the time we needed. When we got to the till Joe was equally friendly and helpful explaining what she was doing and how the bill was calculated with the discount. It was a pleasure to shop, thank you. - Maurice and Brenda Coleman - posted 36 months ago

first class service to be recomended - k.j.pierce - posted 36 months ago

strore tonbridge kent well done tracy - k.j.pierce - posted 36 months ago

Just wanted to say a big thankyou to B&Q yeading. The service we received on wednesday was first class I made a point of getting the names of the staff that helped me Les,Mark and Chris first class service, they helped with everything we needed. You should be proud of staff like these.Service with a smile. Agnes and Brian Burrows - AGNES BURROWS - posted 36 months ago

hi B&Q we visited your nottingham store and what a pleasure it was the staff there are really pleasant and very helpfull.we got just want we wanted .Karl Ruston was really nice he his a credit to B&Q not only was he very helpfull he made us smile even on a dull rainy day. many thx kerl and B&Q we'll be back lol - mrs p mcwilliam - posted 36 months ago

the store in the isle of man its the only store that has everything you need very friendly staff that will go out of there way to help you and if they carnt help you they will find somebody who can - mrs june prentice - posted 36 months ago

today 23/11/2010 we visited our b&q store in penzance at 8am to get christmas decorations,everything we wanted was on the shelves & at a very good price.What made our day was as we entered the store we were greeted with a smile & a good morning from the staff.Well done to them & their good customer service. - mrs j brickell - posted 36 months ago

B&Q Macclesfield----Fran was very pleasant and helpful when I needed some assistance on Wednesday 17th November also Jan at the till. Thank you excellent service.
MCD382 - - posted 36 months ago

The Store Is clean the people that work ther ar cool an nice ya cant beat the price lol it feeds my fam in these por times thank you - carmen szabo - posted 36 months ago

I visit B&Q regular during the week, and i can only say that Sue at Hereford IS EXCELLENT, - Neil Causer - posted 36 months ago

Visited the Bury Heap Bridge Superstore (Bya614) yesterday, 24/11/10, to purchase bathroom furniture. As these items were very heavy to lift a young man called Shaun together with a colleague, whose name we unfortunately did not get, quickly voluntered their help. Nothing was too much trouble for them; they are a credit to B & Q.
It is because of people like them that we regularly shop at your store. Rick McGill. - Rick McGill - posted 36 months ago

tom was a great help too us today. - marguerite curtin - posted 36 months ago

my sort code is sco441. - marguerite curtin - posted 36 months ago

RYL662 I HAVE JUST HAD A NEW KNEE SO MY MOBILITY WAS POOR.
A LOVELY LADY NAMED SHARON WAS VERY HELPFUL TO ME. I HAD PURCHASED HEAVY BITUMEN PAINT BUT SHE DID ALL THE LIFTING FOR ME AND MADE MY SHOPPING A PLEASANT, VERY UNLIKE MANY STORES WHERE THE ASSISTANTS I HAVE SOMETIMES EXPERIENCED ARE UNHELPFUL AND IT IS TOO MUCH TROUBLE TO EVEN TRY TO BE HELPFUL.
GOOD FOR SHARON; CIVILITY, HELPFULNESS AND SMILES COST NOTHING BUT MEAN A LOT TO US PENSIONERS. - MARGARET CATHERALL - posted 36 months ago

would like to thank Jim Carrol at Morton Park Darlington for his good service - janet mcintyre - posted 36 months ago

I bought a vinyl flooring on tuesday 14 December. A very dedicated and helpfull young men called Andy A. helped me and worked out for me the exact mesaure from feet to sq metres. Jeena was called to cut the flooring as Andy was not trained to cut it. I remember very well Andy telling Jeena the exact mesaure i needed as he asked me again before it was cut. However for some how the cut i was given was a lot more than i needed and Jeena failed to take her responsability for the mistake made by blaiming Andy. I thought this was wrong and very unfair for Andy particularly because Andy did all it takes to make a customer happy for the visit at your store and this does not happen often at your store. He definately was spot on. I have stopped using your store in the past and used Homebase instead as your store in Enfield is pathetic. I have had an experience in your store back in May 2009 that if i would have the time i would have to take B&Q to court due to your staff bein incompetent with an attitude and extremely unhelpfull and all this with reference to the order No.:36203994 and 71638993. And it was pleasent to see a person like Andy being dedicated and caring at his job. - gaetano - posted 34 months ago

After filling in the qeustionare about good experiences at B&Q it cleared off the screen , just before I finished the survey. - Kevin Fitton - posted 34 months ago

i was flabbergasted at the store in ore hastings it was very efficient but a bit expensive a saw drill i got was twice as much as one at screwfix web site - peter butler - posted 32 months ago

Great experience at the Exeter (sowton) store. Wanting advise and to buy a laminate floor. The 'expert' Mike McCusker knew his stuff, saved me from overbuying, offered several money saving tips, offered to help me load up and gave me really good advice and self confidence I had the right product for the job. The service which B&Q offers by employing semi-retired tradesmen willing to pass on experience gained over years is a win - win -win (for customer, for ex-tradesmen for the company). Smart move! - Alan Worthington - posted 32 months ago

Code WEY172.
My wife and i would like to thank Clive from the Weymouth brance for giving us a first class service. - Bill Foote - posted 32 months ago

Went to the Charlton Store today with my disabled motherand was very pleased to be able to use one of there wheelchairs, the man at the entrance wasvery helpful. My mother was looking for gas fires abd the lady couldn't have been more helpful, so much so that I asked if it was possible to let someone know how good she was. Her name was Juliet and i would like to thank her very much. Iwill be bringing my dad to look at the fires before we choose and i hope she will be there. Store code GWH 679 - Vivien Gibson - posted 32 months ago

This evening we came to your store in Penryn, Cornwall and bought a bathroom! The young lady, Faye, was obliging, patient and thorough in her dealings with us and we are looking forward to enhancing our home with your products. Thank you. - J and N Hannaford - posted 31 months ago

Big thanks to Kim Nuttall at the Huddersfield store, who was very pleasant, and went out of her way to help when I visited recently to buy a curtain pole (so many to choose from !) which is 'spot on' Kim also helped me with a piece of wood which she arranged to be cut to size for me, and made sure it fit in my car before I left ! Good customer service is important to me, I will be back ! Thanks again. Julie Hosty Store code Hud688 - Julie Hosty - posted 31 months ago

I found margaret murray at the bishopbriggs store was very helpful @ friendly when I recently visited to buy new kitchen units a very nice lady many thanks william @ jane store code bis548 - w,martin - posted 31 months ago

All the staff at the Blackburn Store were very helpfull in finding me three different extension leads.I give them a nine. store code BLB549.
A Patton - alexander patton - posted 30 months ago

Went to B&Q at Castle Vale Birmingham. Only problem was that there were no prices on some of the items we wanted to buy. This meant finding a member of staff to ask to find out. This happened a couple of times. These were not small items stuck on a shelf, but large displays of compost.
Luckily we were able to find a someone quickly. Otherwise we would have been fed up and thought twice about going back. Also paying 5p for a small plastic bag which does not hold much is a bit mean. - cathie - posted 29 months ago

Shopping at B&Q is always an enjoyable experience - the staff are most helpful, the products are competitively priced and there are always really good bargains at the Farnborough branch. The displays are very professionally made, full of ideas and sensibly designed, but what a shame that there are not enough manned 'Check-outs'. We older people prefer these - we are used to them. It is noticeable that even the younger ones get confused at the Pay Yourself Hi Tec units and for ever have to call for assistance - David - David Urquhart - posted 28 months ago

As a single 64 year old male, I was having trouble with some decisions at your Fort Kinneard store. I was very relieved when Hannah, from you deco section took me in hand. She remained with me while I fumbled about looking for this and that. I was very gratefull for her assistance and suggestions and she made my shopping trip to B&Q a real pleasure. She made sure I had everything I needed. Thank you Hannah. We could use more "Hannah,s" in some stores. Good luck Hannah. - Ron Goldie - posted 28 months ago

store code CET719 I would like to thank Colin at the B&Q store at Binley Coventry for his help and advice helping select the floor tiles/adhesive that I required and also helping taking the items to my car. I found Colin very helpfull and very keen to give assistence.My B&Q visit was a real pleasure,well done Colin. - mr john godby - posted 28 months ago

This evening i went to B&Q at lakeside Essex. i was help by lorna 3 different times. she was very helpful and pleasnt woman

keith - keith jb - posted 27 months ago

This week i have been to the store in eastwood etd 197 i bought some plants ect from gardening dept, I was helped by kerry when i got to the tills, she was very plesant and helpful she also apologized when i complained about the parking bays for the disabled being taken up by trolleys yet again. I find this a regular problem at the store, but she managed to help, getting back to my back to my car Thank you kerry please have a word about the parking bays for me. john - John Davis - posted 27 months ago

Rich & Ian were very efficient and cheerful when rhey delivered to my address. - R.C.Norman - posted 26 months ago

went for my summer bedding plants and was amazed at the variety and good quality in stock also what good value you get for your money staff so helpful with advice -p walsh - p walsh - posted 24 months ago

Found all we wanted and served by employee who opened up till so we didn't have to wait behind someone else being served. - LAINDA - posted 24 months ago

We visited your Bridge of Don store this afternoon and were
greatly helped by Andy. He was so helpful and friendly and
assisted us with true professionalism. - J & E Strachan - posted 23 months ago

B&Q at Ayr

The self-service check faulted this morning - query over mag stripe when I inserted my credit card. Assistant Jackie immediately sprang to help and resolved the problem instantly.
Thank you Jackie - Frank - posted 23 months ago

Sorry missed out the store code ARR737. - Frank - posted 23 months ago

Went to B&Q yesterday store No. tun 480 at Tunbridge Wells. Had extremely good service especially from Dan in the kitchen and bathroom section who put the things we wanted to one side for us to be collected later and Aaron and Jordan on the returns desk. None of them could have been more helpful, they took our goods which were extremely heavy to the car and loaded them up for us and one even asked where we lived so he could help if he was not too far away to unload them from the roof of our car. We are in our mid seventies and this was so kind of them. Unfortunately he did not know our area but it was so kind of him to offer. There are not many youngsters about like this nowadays and we would like you to convey our thanks to them. People are always ready to complain but there are not many thanks given. - Valerie Newitt - posted 23 months ago

went to B&Q stoneferry Hull and was served by Debbie and Anne who were both very helpful cheerful and very efficient - bruce cherry - posted 21 months ago

Went to store wtg 174 last week, and was helped by Chris who phoned round some other stores for some elusive purple wood stain. Very good service - 10/10. - jenny mcrae - posted 17 months ago

Store Code FLB960 Penryn Falmouth Cornwall
Served recently by Tim who along with everyone else in store is always really cheerful, helpful and quick to help. Great atmosphere and staff come across as very positive and very happy working for B&Q Penryn
Keep it up it really makes a difference - Mrs Brack - posted 9 months ago

Much thanks to Keith at the above store for his knowledge,helpfulness & courtesy in assisting me to purchase the exact product I needed with a great friendly attitude.Will be an asset to the company & store on completion of his probation. Thank you Keith. - David Leigh - posted 5 months ago

we went to Penzance this afternoon to ncheck out the paints etc, we found Tony on the checkout friendly and pleasant. store code PNZ195 - Maurice Trathen - posted 5 months ago

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