www.SearsHomeServices.com/feedback - Sears Home Services Survey

posted on Sep 21, 2010

Comments

The gentleman who came to repair my refrigerator was very helpful in that he described each thing he had to do. He was clean, courteous, and very dedicated. I would rate him,as a "5" on a scale of 1 being worse, 5 best. - Bobbie Slocum - posted 39 months ago

JEFF 8979 DID AN EXCELLENT JOB REPAIRING OUR REFIRGERATOR.
HE WAS VERY POLITE AND HELPPFUL. HE CERTAINLY RATES A
5 ON THE RATING SCALE. WE APPRECIATE HIS GOOD WORK.
THE SPROUSE FAMILY - bunny sprouse - posted 39 months ago

MR. TONY DUMSHA, SEARS TECHNICAL ID #858019 CAME TO MY HOME THIS MORNING TO SERVICE MY RIDING LAWNMOWER. NOT ONLY IS MR. DUMSHA VERY POLITE, BUT HAS BEEN THE SERVICE REPAIR TECH FOR OTHER REPAI CALLS ONM MY SEARS LAWN TRACTOR. HE IS VERY KNOLWEDGEABLE OF THE EQUIPMENT, AND SEEMS TO BE VERY EFFICIENT IN HIS WORK, AS WELL AS ALWAYS HAVING THE NEEDED PARTS TO COMPLTE THE REPAR, OR ATTEND TO OTHER DEFICIENCIES THAT NEED TO BE ATTENDED TO IN ORDER TO REDUCE FUTURE LARGER REPAIR ISSUES.
I AM VERY PLEASED WITH THE PERFORMANCE OF MY 42" LAWN TRACTOR (MODEL #917275400), BUT EVEN MORE IMPORTANTLY,I AM MOST PLEASED THAT I TOOK THE MULTI-YEAR MAINTENANCE AGREEMENT, AND THAT YOU HAVE SUCH A HIGHLY-TRAINED, POLITE, WELL EQUIPPED WITH MAINTENACE PARTS IN HIS SERVICE TRUCK, AND EXPERIENCED TECHNICIAN AS TONY DUMSHA TO PROVIDE NEEDED MAINTENACE SERVICE AT MY HOME FOR YOUR FINE SEARS PRODUCT. TONY HANDED ME A CUSTOMER SATISFACTION FORM AND BASED ON TGHIS FORM, I WOULD DEFINITELY SAY THAT TONY PROVIDED "5 STAR SERVICE" AS MY REPLY TOALL OF THE 6 QUESTIONS INCLUDED ON THE CUSTOMER REPLY FORM!.....SIGNED: JULIE WIRTH - JULIE WIRTH - posted 39 months ago

The services provided by Sears Technician (ID Number 0525857) was outstanding. In repairing my washing machine that was moving across the floor on the rinse cycle was quick and efficient. I rate him the highest score of 5. Upon arriving, he immediately assessed the problem; repaired the machine; explained what was happening and why; and, explained the only option for preventing this from happending again.

My husband and I found him to be extremely knowledgeable and pofessional in accomplishing his job. - annette jamison - posted 39 months ago

My TV repair man was at my home for 47 minutes, replaced a part costing $132..then charged me $197 in Labor ! Really, who makes $197 per hour ? Totally out of line to charge that fee...why would anyone ever call Sears back for anything if that is what they are doing ( ripping them off ) to the public !! - Kenneth W Moss - posted 39 months ago

Technician ID: 0053066 - Marie A. George - posted 39 months ago

Technician #: 007670 - Marie A. George - posted 39 months ago

Garage door openers (2) service technician arrived promptly on date requested. Service was excellent.
Very pleased with repair work. My units are over 25 years in service - with credit due to Sears Maintenance agreement contracts and your Sears service technicians! Thank you!
I highly recommend the technician with a 5 Rating!

Central Air Conditioner (outdoor) service technician arrived promptly on date requested. Excellent service.
I also give credit to your Sears Maintenance agreement contracts over the years and to your very capable Service Technician! I highly recommend Tim with a 5 Rating.

- Marie A. George - posted 39 months ago

jim saritelli teck 2216 was on time and very perlite he knew the problem and solve it - joe cabral - posted 39 months ago

We recently had a problem with our Bosch dishwasher.. The representative sent to "fix" the problem was very knowledgeable,efficient and courteous. we are happy with the results and fully recommend "Al Gilbert " (3061) for a job well done.. Thank goodness for the maintenance that Sears provides..

R.D. St.Onge - Richard St.Onge - posted 39 months ago

A rating of "5" for Tom for excellent service.
Sears #: 0007670
Service Ordcer Number: 40124897
Thank you Tom. The Treadmill works fine. - Tom, Service Terchnician - posted 38 months ago

Mark, my Sears tech, came to do the washer, dryer, and hot water heater yearly check ups today. He was the greatest tech I have ever had. His tech number is 630061. It was great to have him check all 3 items.I plan to request him for future check ups!!! Sears is lucky to have him, and I was lucky to have him come today. - Laura Spillane - posted 38 months ago

PS Mark gets a 10 in my rating!! - Laura Spillane - posted 38 months ago

This is the forth time a tech has been out to fix our ice maker! We really want to thank techician Jack ID#0005843 for doing such a "SUPER EFFICIENT JOB" on replacing our ice maker instead of just cleaning off the ice. Thank you again Jack! You've got a 5+ from us, you are the BEST! - Charlotte King /Loretta Young - posted 38 months ago

THE TECH WAS ON TIME AND VERY NICE.HE CHECKED THE FURNACE
AND PUT IN A FILTER.HE SAID EVERYTHING WAS WORKING FINE.
BILL HENSON - bill henson - posted 37 months ago

Technician 0000679 was a pleasant surprise. In these days and times professionalism, courtesy and respect are at a minimum. The above technician exhibited all of the above. He made me feel comfortable. He advised me of everything he did and fixed the problem at hand expertly. To be represented by Technician 679 is a plus to your company. I will always request him!

Thanks, Cheryl Pinderhughes, customer. - cheryl pinderhughes - posted 37 months ago

This Serviceman, Bruce, Tec ID 0706176, went out of his way to be courteous and did a very thorough job of repairing our humidifier and servicing our furnace. You can be proud of this kind of employee. We are extremely pleased with his work. - Daniel T. & Jane E. Sherlock - posted 36 months ago

mark id #18333 was the best(outstanding),excellent,service person repair of my microwave was accomplished in a short time and he left it in like new condition. - jean rogers - posted 36 months ago

Tecnician #0653774 (Lloyd) arrived promptly and did a good job replacing the light bulb. The sevice order was 40133140 - Al and Marlene Coburn - posted 35 months ago

Thanks Dave D. for a great repair of out new dishwasher.
2055 S. Cayuse Trl
Cottonwood, AZ - John Walden - posted 35 months ago

My thanks to Sears for having such great service men. Techician #0779231 came to my condo to install A part on my dishwasher. He was very polight,plesent and tookcare of the job in short time. Should I ever need service again I would request for the same Techician
Service order #40224842. Herndon, Va. Holt - Elizabeth Ann Holt - posted 35 months ago

The technician that repaired my wall oven was very courteous and had knowlwdge of his job. He was humblw and respectful and was also prompt. David deserves to be commended for his work - Agustin - posted 35 months ago

Mark ID#18333
Great technician,neat appearance ,very professional and seams
to know his job very well. If I ever need Sears repair again I will request Mark. - cd kellett auburn nh - posted 34 months ago

I had my Whirlpool ice cube maker repaired by Mr. Lasko. He did a very quick and professional job repairing the cube maker. I was really pleased at the cleanlyness and thorough explanation of what he needed to do. Job well done. If he needed a rating between one and ten I would give him a ten. - Harry Wenzel - posted 34 months ago

Excellent work, very pleasant, thorough job in maintenance, repairs etc. to side by side frig/freez. I give him a 5 STAR rating. Thanks for excellent service. R Zepp - Jim #861746 - posted 33 months ago

Jesus was on time (early) courteous and explained everything. He was efficient and fast. I rate him a 5+ - Jesus Flores - posted 33 months ago

The technician came Dec. 17 & ordered parts & rescheduled to do the repaire Dec. 27. Dispatch called around 9am. on the 27th. to tell me that due to the snow, the technician would not be able to run calls that day, i could certainly understand that. However, what i can't understand is why my appointment was reset a whole week later.
While the technicians did an outstanding job of repairing the washer, the dispatcher, in my opinion did an unaccepable job. I would rate the technicians at 10 & the dispatcher at 2.
I have been a customer of Sears for many years and have purchased a number of high ticket items such as central air conditioner & patio cover and also service aggrements.
I feel that Sears should certainly be more concerned with all their customes.

George Wilson - George Wilson - posted 33 months ago

recieved a call from Bernie, sears technician,(ID#924738) before he arrived to my home. Bernie made me aware of what was to be done to my washer & dryer, the amount of the service call and when I should expect him. Bernie was very knowlegable about the task at hand. he was clean, spoke clearly and has a great sense of humor.with a rating of 1-5 with 5 being the best, bernie would score 5's across the board. thanks sears for sending Bernie. - sheree d massey - posted 32 months ago

Technicians number 406, was a very FRiendly person, All of the Technicians that has been to my home, he has been the best. He need to be the trainer. He rates a 10 in my book. Thank you for a job well done.
GG - Gordon Grant - posted 32 months ago

Technician ID #831131 Humberto is a true professional, corteous,and covered all aspects of the job to get my dryer replaced. He explained everything to my understanding and I would recommend him to others in a minute. If we should need further repairs I will definately request Humberto for the job. Good work Sear's and thank-you very much. - Carolyn Shannon - posted 32 months ago

technician ID # 0726422
He was a very kind person. I think he was one of the better service people that I have had in the past 5 years. - Beth Clark - posted 32 months ago

Technician 0002638 was very professional and informative when he came to repair my wash machine. Good service! - joanne hesser - posted 31 months ago

Very little to be said after reading some of the comments that are posted. The tech i had was excellent with manors, and proformance of his job. Thank you Donald #id771774. - Joseph Chevis - posted 31 months ago

Sears #:0008368 Service Order No. 40355438. Performed Warrantee service call to check water leak. Technician opened back panel and ran LG washer to check for water leaks. Washer ran fine/no water leaks. Problem maybe used too much soap that may have caused problem. Service call was excellent (5). - Diane - posted 30 months ago

Service Order #40132456 Technician: Chris ID#927 Was on time ,corteous and professional and quickly diagnosed the problem and made all needed repairs . Keep this one around .He is the type that makes doing business with SEARS a pleasure - Richard P Davis - posted 30 months ago

Furnace repair Service Order 40314301 Technician #0725549. Mark is an excellent technician and very courteous. If all of the Sears techs were like him you would be well staffed.
My problems with my Sears Maintenance/Protection Agreements are with the scheduling, not this technician. Scheduling is always a problem, even on an emergency such as this with a broken furnace in the middle of winter! Each time I called I had a different scheduler, OK that is to be expected, but neither scheduler seemed to know what the other had said or done to help solve the problem. The schedulers were all nice and tried to help. I think it is management not getting it together or the owners not caring. I am a long-term Sears consumer, you name it and I have bought one from Sears, since my first screw driver in the 1960s. I hope Sears can improve this service, because I will not renew it next time if it does not change. - Jim Cummins - posted 30 months ago

Technician ID #820456
It was very cold day but Mr.Alfonso was on time. Also, Mr.Alfonso is very a kind person and an exllent technician. I would recomended him to others. Thanks Sears and Mr.Alfonso -Misuk

- Misuk - posted 30 months ago

greg was our technician was very nice explained every thing i needed to know about the repair very professional he explained other services sears offers . thank you sandra medley
# 402158145 store # 8038 - sandra medley - posted 30 months ago

**
Sears Specialist quoted $98 plus parts for the first hour. Service person chargedd $47.23 for the part,plus tax and $206.85 for the service.!!! What kind of service is that? The furnace was already open to the part needing to be replace; a stricker: similar to one spark plug. *Unless you're changed plugs in a Hemi....Laber on one stricker is too High!!! What happended to the $98 we'd accepted at the lady setting up the service? The part was put in then priced to us afterwards...We could have had him take it out....but would have been overcharged again!! I called Sears at least eight times...finally talked to a Gina, who assigned the case a number 3493371#. All the other contacts dropped the call or sent it to limbo...poor communication with English on seven of the calls!! What happed to Sears Quality of yesteryear? Also if calls were monitored, they need to be checked and adjustments made at that end...Not a good expreience with Sears any longer.!! - - posted 30 months ago

Jim- technician ID 0721134, did a excellent job on our yearly inspection of our panisonic TV which had a protcetion agreement. He gave us information which may have saved us a lot of money in future repairs and changed cables and hook ups to give us much better service. We are very happy with him and would like to have him back for the next checkup!!servic order # 40188919 - Larry Henna - posted 30 months ago

Thanks Sears for the great service.
Techican 0005983 arrived on time and repaired my dryer in a flash. He was polight,friendly and very professional. - Robert Fllores - posted 30 months ago

Techican 0914838 John was here right on time and checked the washer and dryer thoroughly. He did find a problem and took excellant care in fixing it. We had a question about the venting of the dryer which he also checked on.. Thank you Sears and John - David Howard - posted 30 months ago

Techican 0913004 He knew what the problem was with our refrig. in a matter of mins. and he impressed us with his knowlege ,and how speedy he was. He is was very pleasent and kind and answered all of our questions. - Sonia B Simon - posted 30 months ago

Aloha from Princeville, Kauai:

Alan was very prompt, called as he neared our home, saw the problem right away, was very careful and neat and made sure all lint was off the dryer and floor before he left. Sears can be very proud to have such an excellent repairman. he was courteous and polite and knowledgeable and very good at taking apart our entire dryer to find the problem bearing and report it. Keep him, promote him, and give him a good watch when he retires 30 years down the road.
Mahalo,

Richard - Richard L. Turner - posted 29 months ago

I CALLED SEARS HOME REPAIR AND WAS FORTUNATE TO HAVE A NEXT DAY SERVICE APPOINTMENT.(HOW ABOUT THAT!) SEARS REPAIR CAME TO MY HOME YESTERDAY AND CHECKED MY SNOWBLOWER WHICH WAS LEAKING OIL. THE TECHNICIAN ID#4036 WAS FRIENDLY, CURTIOUS, KNOWLEDGABLE AND AND DID A THOROUGH INSPECTION AND REPAIR SERVICE. I HAVE DELT WITH THREE DIFFERENT SERVICE PEOPLE IN THE PAST AND I CAN'T HELP BELIEVING THAT THEY ARE IN COMPETITION TO OUT PERFORM EACH OTHER! I ALSO HAD MY LAWN TRACTOR COVERED WITH AN EXTENDED WARANTEE AND WAS ALWAYS SATISFIED WITH THE SERVICE WORK PERFORMED. THEY HAVE NEVER LET ME DOWN AS OF YET. IF OTHERS FEEL DIFFERENTLY, OK, AND WITH ALL DUE RESPECT, NO ARGUMENT FROM ME TO YOU WITH ANY NIGHTMARES OCCURED. I CAN SYMPATHIZE WITH ANY PROBLEMS YOU MAY HAVE EXPERIENCED. I HAVE BEEN EXTREMELY FORTUNATE. IF YOU GET CAN A GOOD PRICE ON AN EXTENDED WARANTEE, CONSIDER IT! A FRIEND OF MINE PURCHASED A TORO TRACTOR FROM HOME DEPOT YEARS AGO WHEN I BOUGHT MY SEARS GARDEN TRACTOR WHICH WAS DELIVERED AND ASSEMBLED BY SEARS AT MY HOME. I ASKED MY FRIEND ABOUT A SERVICE PLAN AND HE LAUGHED AND SAID , I BOUGHT THE FLOOR MODEL AND THEY TOOK MONEY OFF THE PRICE. A MONTH LATER HE EXPERIENCED PROBLEMS WITH HIS TORO TRACTOR AND WAS TOLD, JUST RETURN IT AND WE WILL LOOK AT IT. HE SCRATCHED HIS PICK UP TRUCK LOADING THE TRACTOR IN IT, DAMGED THE SIDE OF HIS TRUCK WITH A STEEL CART WHILE PARKING IN THE LOT AND WAS NOT GIVEN ANOTHER TORO TRACTOR AND HAD TO WAIT FOR REPAIR ON THE ORIGINAL WHICH WAS QUITE SOME TIME. DON'T KNOW WHAT HAPPENED WHEN HE RETURNED TO PICK IT UP! DIDN'T ASK! HE HAS SINCE THEN UPGRADED TO A JOHN DEER AND I ASKED HIM, WHAT ABOUT COVERAGE? I DID NOT GET AN ANSWER! I THINK ABOUT THIS NIGHTMARE EVERY TIME MY SERVICE CONTRACT HAS TO BE RENEWED! THANKS FOR YOUR TIME AND THE MEMORIES! PAUL V. - PAUL V - posted 29 months ago

Repairman came 4/7/11 to ceck on washing machine as it would not spin. He said it was the door lid switch. He did not have on on this truck , so he cut the wires to the switch which allowed to machine to spin and would return the next Thurs. 4/17/11 with the part. I paid for the part, but he never returned! $54.70 for the part and $129.00 for labor.!(to cut two wires) Where's my part?? - Diane Powell - posted 26 months ago

Your Technician #0803924, and Service Number 40252747 did an excellent repair job for us on our garage door operaing system. We were very pleased with his quick and efficient service.

- Donn Jones - posted 25 months ago

On May 14, your Technician 0001323, and Service Order 40379191 came to our home to repair our microwave oven. He was a blessing to us, and had our microwave working for us in record time. He was a very pleasant man, with a terrific sense of humor, and we felt like we knew him a long time. We were really pleased with his expertise and we appreciate his ability to explain things to us. He is an asset to your organization. - The Horn Family - posted 24 months ago

Your Technician #725523 and service orders #40221367 and #40226929 Did a real good job on our washing machine and dryer. Because of not having the parts on truck he ended up
making Three trips to complete the job. He was vary patient
and explained the reasons for the delays. We will always ask for him. The call center is a different story. You can't get through without being on hold for long waits. Have the time calls are being dropped and you have to keep
calling back. This system is a joke. - Robert Heckathorn - posted 21 months ago

I cannot say enough about the gentlman that came to fix our garage door opener. He was courteous, very professional in a very friendly way putting us at ease immediatly. He explained in detail in words we could understand about our opener. We had no questions to ask because he was so thorough in his explainations. Thank you service rep. for your outstanding professional, friendly personality. - Trixie Sylvia - posted 21 months ago

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