www.MortgageQuestions.com - PHH Mortgage Questions Services Login

need account information - patrick czarny - posted 39 months ago

I want out of your company!!! I have been on the phone for over and I repeat over one hour.......with one simple small question............... my home loan was sold to you or believe me I would not be doing buisness with you! Ever hear of a real person answering the phone or questions? - Carol Brown - posted 39 months ago

I have been struggling, like everyone else in this economy. When I finally get my mortgage on track and made two payments to bring it current, you still continue to call us and send monthly statements that we are late and you keep assessing late fees. I am sending you correspondence showing you that we are current and hope you make the adjustment. You are the worst company to work with. Unless you are late with a payment, then they call you four or five times a day. However, when you are lucky enough to get through, you can't understand them. If I can't understand them, I know they don't understand me. I wish I was in a position to change mortgage companies because I would do it in a minute. InstaMortgage Stinks!!!! - Mary Ann Silva - posted 38 months ago

I have also been stuggling with your Company for 1 yr and 8 months for a Modification. When you finally get through they are limited in answers and always say they cannot answer because that is another division and you have to ask them. You are given wrong answers with no communication between them. You have to deal with each division. They keep asking for the same information over and over. So what happens to all the paperwork they ask for each time. First I qualified last year,then they increased my payment, then went on 3 month trial which turned out to be 8 months. Now they say I dont quality and somewhere along the line they raised my mortgage payment again. They are not willing to help to keep my home. Now they say I can re-apply. They really suck in everything and are they worst to work with Wish I never dealt with them. InstaMortgage/PHH stink, I agree.!!! Everything is repeat, repeat, repeat. I want out too. - Vivian Sanchez - posted 38 months ago

Please stop the phone calls. I've already touch base w the dept within ya co. Please immediatly remove me from call list. Thank You. - Calvin Jones - posted 38 months ago

Your company is the most difficult company I have ever had to work with. I can't get ahold of anyone, and when I do they tell me some else has to call me back, which they never do. I really just want some information about my load, but can't get it. If I could get to another loan company, I'd do it in a heart beat!!! - R Reese - posted 38 months ago

Re quire form to change bank account information for automatic mortgage payment - Charles F. Masterson - posted 38 months ago

We just startd with this company and I can not get anywhere with them including on the internet. They are less than professional. - martha evans - posted 38 months ago

I signed the loan papers when my son Got a mortgage with you. In order to straighten out his outstanding balance, please forward to me the actual amount due. Loan Number 0017334855. I have spent hours trying to reach you by phone. I'm begining to believe nobody works there. - lucy bottomley - posted 37 months ago

Can I get the balance owed on my loan at this site - Nora Unger - posted 37 months ago

- Nora Unger - posted 37 months ago

- Nora Unger - posted 37 months ago

Can I get the pay out balance on my loan? - - posted 37 months ago

am trying to make my mortgage payment on line with no success. very frustrating we got a modify loan which our payment is not much better than it was!! need to make my payment would like to do it on line please respond.... - Robert and linda trice - posted 37 months ago

You suck!!!! how in the hell can you debit my account for more then the payment???? Plus I am already making double payments. I have never been late so there is NO late fee. I signed up for your direct debit to avoid just that. No body answers the phone there. Your customer service THERE IS NONE . - James Lamont - posted 36 months ago

PHH Mortgage/Columbia Bank:
2hours plus is not acceptable to wait to discuss mortgage solutions. How do you keep operating with such horrid communication procedures? When I go to court the judge and hopefully your rep will hear about the way you operate your business with clients. - SD - posted 36 months ago

how do we find our phh loan balance, etc !!! - walter coster - posted 36 months ago

this is not a user friendly website something needs to be done. - - posted 35 months ago

how do we find our phh loan balance, etc - nate - posted 35 months ago

Cancellation of payment to our checking account
My loan is paid off as of 10 days ago.
I wanted to make sure you do not post any more payments to my checking account.
Please respond.
Loan #0012717153 - Micheal S. Atamanchuk - posted 35 months ago

i have not received payment book on 511 Howard ave .your customer service is non exsistant . - terry bacher - posted 35 months ago

You have the worst website: IT IS NOT USER FRIENDLY!!! It needs serious repairs now -- not excuses. If I were in charge of the PHH there would be some programers looking for new jobs, including their managers who seem to be tolerating the poor quality work!! - Richard F. L'Hommedieu - posted 35 months ago

I am a loan holder from your company. I've tried numerous times to get through on your
telephone system without success. Now, I'm trying to find a way to ask a question on this
website and am still not successful. Answers? - Carol J. Duit - posted 35 months ago

i have repetedly attempted to get my first mortge info sent to another lender assisting me with a equity line modification I have requested this info for well over l month, i was told it will be mailed to me in approx 7 -14 days as of yet i have not received it. i called for it to be faxed to the lender a week ago and was told the requested info would be faxed within 48 hours one week and a couple of days latter it still has not been faxed. today i was on the telephone hold for better then 1 hour, i have requested on several occassion to speak to a supervisor as of yet this has not happen. if i were not in finicial trouble i would ditch this company in a heart beat. i have never believed in the conspiracy theory relating to minorities i may be changing my mind. - alfred j - posted 35 months ago

I AM TRYING TO GET INFO REGARDING MONTHLY PAYMENTS-VS-BIWEEKLY.....THERE IS NO WHERE TO GO FOR ANSWERS..THIS IS MAKING ME A BIT WORRIED SINCE I ALREADY HAVE AN OUTSTANDING LOAN WITH C-21 AND I NEED ANSWERS. - - posted 35 months ago

I'm trying to log in and I keep getting this message.
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We feel that your home loan needs can be better addressed over the phone.

Please call toll free at (800) 000-0007 so one of the expert mortgage consultants can help you complete your home loan process.
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First, you don't know what my needs are. Second, how about an actual phone number. - MagicJackH8r - posted 35 months ago

How do I find my PHH Mtg. Loan balance? Unable to access this info on from your website. - caroline fette - posted 34 months ago

Agree with James Lamont----CUSTOMER SERVICE--there is NONE!!! - caroline fette - posted 34 months ago

I want to nominate www.mortgagequestions.com. as one of the worst websites I have ever seen and a source of the worst customer service I have ever seen. You reset your password. The tell you to login again, first mistake, if I have just reset my password successfully you have credentialled me completely. I should not have to login again. If so, why did you let me reset the password. After I login again, I am again asked to reset my password with some kind of temporary password that I don't have. On top of all this they lock me out of the system because my number of "attempts" is "too high." The entire IT staff responsible for this customer abuse session should be fired and someone from a competent company should be hired. I don't have this problem with anything of the other dozens of websites I deal with. - Michael - posted 34 months ago

PHH and Mortgagequestions.com websites are horendous--no wonder the mortgage industry is in the mess it is--get on the ball webmasters and company hob knobs, you really do suck at efficiency--keep this in mind if you should recreate your websites--we with mortgages pay your salary--dont forget that when your company falls in the abyss like others. - J. Aldridge - posted 34 months ago

I've just logged on to this site for the first time.I had no idea that I wasn't the oonly person having issues with this super crappy company (PHH) Youmake too much money for a loan modification when your hours have been cut in half,you don,t make enough money when you get laid off.WHAT A CROCK! - G. Rivenbark - posted 34 months ago

I HAVE READ ALL THE COMMENTS AND EVERY ONE ONE THME I AGREE WITH JUST HAD MY LOAD SOLD TO PHH MORTGAGE TRYING TO MAKE MY FIRST PAYMENT OVER THE PHONE OR ONLINE BUT NO SUCCESS THIS COMPANY WANTS YOU TO BE LATE TO RACK IN THE LATE FEES IS WHAT I BELIEVE - MARK - posted 33 months ago

PHH Mortgages all over the world sucks I agree. PHH Mortgage in MT.Laurel, NJ 08054-5452 is who I bank with sucks I have been with this company for over 4 years now and I know exactly what everyone is talking bout the long waits,the websites,and the people,this company makes to much of our money to run this company like this,,and my interest rate is still 6.5% after 4 years and I have been asking for a lower interest rate for over 3 years now I know; my payment triple back in October 2010 guess the reason for it was I haven't missed a payment,I'm a single mom and a full time student the way the economy is right now PHH know that's not right. I suggest everyone voice their option about this company (PHH) together WE as in people can make a difference. - Brittani Towns - posted 33 months ago

I agree with all the above.I have made my first payment and all of a sudden these hidden fees pop up.I'm thinking that I am dealing with another Enron.Someone needs to step in and stop this ongoing crime. - Jerry Acord - posted 32 months ago

Is there any other company that would like to buy my contract from these crooks? - Jerry Acord - posted 32 months ago

I agree with all the above. This is the worst co. I have ever dealt with. - - posted 32 months ago

F#@* this company. - Peter - posted 32 months ago

WILL YOU PLEASE GIVE US A PHONE NUMBER WHERE WE CAN SPEAK TO A LIVE PERSON TO ASK ONE SIMPLE BUT VERY IMPORTANT QUESTION LIKE WHAT IS MY CURRENT BALANCE? REMEMBER, NOT ALL YOUR CUSTOMERS ARE COMFORTABLE WITH DOING BUSINESS THROUGH AN INANIMATE COMPUTER.

WHAT IS THIS 900-NUMBER THING? THIS IS UNACCEPTABLE! THIS IS A HORRIBLE THING TO DO TO YOUR CUSTOMERS. - EVELYN M - posted 32 months ago

yes they are i paide my late charges 3 times same amount after ipaid them to phh mortgage they said they wer never paid from 2005 i told them that i paid them with my montley payment i was then told that i had to pay them with to checks well why did your rep tell me to send them with my payment this 2010 why would you wait so long my payment are al ways on time ipay on line rip off sowher did my money go - - posted 32 months ago

This company is the most horrible bunch of BS. How is a fixed rate mortgage jumped up in price by $140? Seriously, how am I supposed to pay that much more a month unless they assume I don't wanna eat or drive to work anymore. Nobody can answer a simple question at PPH, it's just a big run around. Everyone stay clear of these assholes, if you get your loan bought out by them start looking for a new lender asap. I'm am getting the hell away from this horse shit company as soon as i can. - jay - posted 32 months ago

WOW!!! not one good review out of 40. - john - posted 31 months ago

This is the worst company in the whole wide world. Not only to work for but I feel so sorry for those customers. We are told not to answer their questions and to give them a very hard time if they call us here in India. I'm suprised the company has not gone out of business yet. And the bastards do not pay us very much. We make 14 us dollar a week. Talk about slavery and all the garment workers having problems look at us here in India. - Anomynous from India - posted 31 months ago

My Mortgage Co. A.S.C is the worst company on the face of the earth.You make your house note and they stillthrow you into foreclosure.The goverment should not allow these compies to practice like this.Always stealing...... - Theo W. - posted 31 months ago

PHH. Very good at keeping you on hold for loooonnngg lengths of time. Transfering you to other departments at which time they put you on hold again. Never answering your questions. continually making you wait. I am still waiting for answers to my modification. I have pleaded with them. My husbands hours at work have been cut and we are struggling to make ends meet. WE are one payment behind after being three behind all through Xmas. We are being assessed late fees...it goes on and on. They discontinued my automatic w/drawal without my authorization before I became behind. I didnt know they did this and had everything in my checkbook mess up, right at Xmas time. We have been behind ever since. I was told I would hear about the modification by Jan 6. Still waiting. Still being put on hold for 55 minutes and then WOW mysterially disconnected. W.T.F. What is wrong with you people? Help us or sell us. I would lood for a new mortgage lender but because I/we own a manufactured home nobody will finance us. A home, just like everyone elses paid with hard earned money just like everyone else. But treated differently. But that a whole different subject.
Perhaps we see grounds for a class action lawsuit here??? - nbanta - posted 31 months ago

Why have you not drawn the February note? This usually is done on (or around) the 10th of the month. - James J. Sims - posted 30 months ago

Your company is the worst mortgage company I have ever come across!!!! You do not do what you say you will and I have provided every thing you need to make the needed change, not once, but multiple times. These changes have been sent to you by mail, by fax and by phone, not only by me but by the county and state. Now I am going to the FEDERAL Government to see if I can get anything done. When this problem it straightened out I will pay off the mortgage as I do not want to deal with your company in any way. It would be much easier to refinance but it looks to me like a way to run into a brick wall full spead ahead. CWMAPLES - carolyn w maples - posted 29 months ago

WOW!!! I thought I was the only one dissatisfied - Phil - posted 29 months ago

Bad and uninformed phone service. I have wasted hours of cell time and gotten too many cricks in my neck while on hold on my land line. Internet site? big joke! It cannot handle even a log-in. I have tried to re-register 3X and I still cannot get to a person nor my account information. This is my first review but my anger and resentment with PHH Mortgage goes back to a year ago! M Levan - M Levan - posted 29 months ago

I HAVE BEEN TRYING TO TALK TO SOMEONE AND I NEED TO GET AHOLD OF SOMEONE ASAP IF NOT WE WILL LOSE OUR HOME INSURANCE BY APRIL 2011 PLEASE CALL ME AT 863-393-5855 - BECKY CLINE - posted 29 months ago

This is the only way to deal with this company. Make your payment a week ahead of time. Use the Post Office and send it Priority with delivery confirmation. They can't say they didn't get it because it is scanned when they get it. I was told my payment was late, and I said really...I can prove it was scanned delivery confirmation when you got it. He came back a few minutes later and said we will let it go this time. Wonder how many people you have ripped off this way. It will cost 4.65 but it will keep you from having your payment jacked up like mine did before I figured this out. Protect yourself from this company. You obviously can't use their website and they won't answer the phone, so good luck. I am paying my mortgage off and will post it on all my web sites NEVER to fall for this mortgage company. - Lifegard72 - posted 29 months ago