www.Lowes.com/Feedback - Lowes Feedback

Lowes Store 0174, terminal 12 Date 09/02/10 time09:52:34
Checker was abrupt, rude un-courteous and the worst i have seen in my 75 years. Needs to be replaced and put5 in an area where she does not come into contact with the public. - Lewis F. Burns - posted 41 months ago

About two months ago I bought new windows for my home from Lowes store # 0676, on sheila lane in Richmond, va. 23225, I recieved very good service. I had someone else install them and had an incident where one of the windows wouldn't close. I told them I had cardboard covering the open window. Mr. Kevin Hamlin manager of intillation sales, stoped what he was doing and came over to look at what needed to be done and was able to fix it on site. He refused any payment although it took him about 30 to 45 minutes. He was kind courtous and just asked that I might try their intallers next time. (They don't move away like my guy did). I want to thank you and will use your company more. Claire Whiting - j. claire whiting - posted 41 months ago

And just how are you supposed to ener a survey at this address? I use the world wide web, not webview. - Sherry Alexander - posted 41 months ago

Recently I added two outdoor elevated decks to our existing home. In doing so I found your Commercial Service department.
There I met two well informed , effcient, co-operative ladies that helped me through the process of ordering the materials needed. They also took the time to work out the shipping schedules to meet my contractors schedule. As in any project of this size, one deck at 144 square feet and the other at 225 square feet with a new roof nested into the existing roof. The managing and selection of the best material for each shippment required additional efforts over and above " I need some 2x4's and a box of nails." Working with Ms. Tabitha Webb and Beverly Massaro in the Commercial Department made the total project flow properly and promptly. Thank you for having these people in your organization.

Bruce Betz - Bruce Betz - posted 40 months ago

I neglected to identify the store that I used . stor code no. 05480-70810-09739. Again Thank you, Bruce Betz - Bruce Betz - posted 40 months ago

My wife and I arrived home from vacation the night of 09/11/10 to discover that our refrigerator/freezer had broken. The next morning we went to Lowe's (store code: 28210-91210-14100)and purchased a new refrigerator. We were informed that delivery would occur that same afternoon. We were delighted with this news - and immediately bought enough ice to salvage the food until delivery, and spent the ensuing few hours preparing for the delivery. By 6:30 we were still waiting for delivery, and I called the store to inquire of time status. I was informed that the delivery would not occur this date, but would occur the following day in the afternoon. I then indicated that I would like to speak to the manager. I explained the situation to the manager(Jody)who, rather than working to rectify the situation, exhibited an attitude. I queried this manager regarding a regional office with which to express our concerns, and he refused to provide this information - nor did he offer an alternative (we found this website per the store receipt.) When i inquired of his surname, the manager refused to provide that as well. The salient concern in this situation is that our freezer held a large amount of food we were at risk of losing - and we planned as well as we could in accordance with the provided delivery date. We had been faithful customers of Lowe's for years - inclusive of custom ordering merchandise - and until now we had always been satisfied. We are extremely disappointed in this display of poor customer service and will reevaluate future patronage of your stores.

Thank You, Senon Medina - Senon Medina - posted 40 months ago

I want the store Manager at the Monroe Michigan Lowes to know that I had one of the best shopping experience today. I needed to special order a laundry tub. I went to that department and there was only one person available to help and he was working with another customer. I waited until he finished and he came to help me by looking up the item on the computer. While he was working with me another salesperson came to Bryan and interrupted him and wanted him to answer questions she could not. He did it as quickly as he could and made many sugestions to help the people even though they had not purchased anything there. Bryan returned to help me found the item placed the order and when I asked for the measurements he went back to the computer to find them and printed all the information I needed. All the while the phone was ringing and interrupting him and each time he did his best to get off the phone as fast as he could and all the time he was very polite and professional on the phone and to me. He was cheerful and seemed to really like his job and that is so refreshing in this day and age. He helped me select the correct faucet and checked the box to make sure nothing was missing as it was opened previously. His attitude, smile and professionalism made me glad I came to Lowes. He is a true asset for this store and I feel you should know the best things that happen because you have a great employee. I believe it is up to the Manager to see to it that all employees understand that their behavior with customers can make the store a success and if customers do not come back the emplyoees will not have a job. You need to have more than one person working in the departments that do special orders because I have made many large purchases that have been speical orders and every time it took much longer that necessary because of the phone that was ringing and being answered. The customer in the store should come first not the phone. If a salesperson is writing a special order then another salesperson should have the phone. STORE CODE:10740-91510-14913 My Id#14913 1074 258 Sales#1074DH1 1413376 on 9/15/10 - Carol Kiley - posted 40 months ago

i want to tank the employe of lowes for helping me choose my iteams for my home especial tank uo to the guy that works in the rug depart he was so help full i love the rug i choose 4 my step thank u i dont remenber his name but he work night shift - abby - posted 40 months ago

I have no special details as some above but just want to express my dedication to Lowe's. Over the years my husband and I have purchased many items, large and small at the Lowe's stores, here and in our vacation state. We have been lucky to have always had good experiences. Thank you for the many good people that have made us feel this way. Our most frequented store is #26810-91610-11665. - Donna - posted 40 months ago

recently in the rome ga. lowe's store they stopped taking my veterans license for the 10% discount. they told me that i would have to have a veterans i.d. card. i went to the v.a. office and cheched into this, i was told that the only way i could get this i.d. card was to have retired from the military or be on the v.a. health plan.i am not either of those but i am a vietnam veteran. my first thought was to write my local paper and get them involved in tnis. but this past week i bought a weedeater and attachment and asked the sales person if i could get the 10% veterans and explained the past problem and he told me the reason as he understood it that i couldn't just use my license. i have been a lowes customer in rome since you had the store on redmond rd. you closed and stayed gone several years property had been contaminated with pcb's. recently i purchased a naill gun and a bunch of nails almosr 1000.00 dollars worth.i went to home depot because they still let me use my veterans license, i hope you will reconsider this decision and again accept the veterans license. also as far as some coming in eithout a license we were issued a form called a dd214 that shows our service. i think it would be a plus for us all. keep the chevy running!!!!!!

sincerely,


barry m. (mike) stanley - barry m. stanley - posted 40 months ago

Dan who works in hardware and tools went way out of his way to help me find a connector for a wrought iron room divider, a very unusual item, but he patiently found what I needed. He was courteous, knowledgeable and very professional. Please thank and reward him for his outstanding customer service. It is because of this quality of care that I shop at Lowe's instead of other stores. This Lowes store is located in Silverdale, WA #27460-92410-23320 Thank you! - Linda Emily - posted 39 months ago

If it is not on the shelve,go to another supply for this item. don't bother to order unless you don't need the item for three or four weeks. The store told me my order would arrive the 8 Oct I ordered the item 14 Sept. I will wait and see what happen of the 8th. - Bert Lewis - posted 39 months ago

We have had a keyless entry lock for several years and it finally died. We wanted to replace it with the same one because we were pleased with it and it was easy to program. I went on various websites and found Lowes carried the brand we were looking for. Drive to Lowes and find there are no polished brass on shelf..then the rescue crew came. They said they could order one for us , but the lock people gave them the wrong #'s for the order. They pulled up their own website and found the lockset and then went to their store inventory and found they had two in stock that had not been shelved. They hunted them down and we left with entry lock and peace of mind. This store is in Orem, Utah and the employees were Paul F, Nate, Amanda, and Olivia.I hope someone at corporate will give each of them a hearty "Job well done." - K. and J Hardman - posted 39 months ago

Early Spring2010 I bought outdooe carpet it is now full of mold. I went to your website and there it said if you were putting it on cement to pain a special paint onit first. The sales person did tell us that. It would be great if when people purchase outdoor carpet the sales person would have a list of what to do as to where you are putting the carpet, with each outdoor carpet sale. We spent over $200.00 for it and it looks awful after 4 months. I would just ask that instructions for laying the carpet be given to each sale of outdoor carpet. I looked it up on your site and it said to paint this stuff on clean cement before laying the carpet welllllllllllll we had no instructions to tell us that. Money down the toilet so to speak. Thanks for listening and in the future maybe all carpet sales could have instructions with it. Bought it in Mansfield Ohio store. - Paul Cok - posted 39 months ago

opps spelling errors sorry also the sales person did NOT TELL US TO PAINT THE CEMENT FIRST. REPEAT DID NO TELL US TO PAINT THE CEMENT FIRST. - Paul Cok - posted 39 months ago

- GregMattison - posted 38 months ago

- GregMattison - posted 38 months ago

on 10-19-10 I called whirlpool regarding our water heater that would stay lit. The rep walked me through a few attemts to field check the problem then told me I needed to get a replacement thermostat which was still under warranty. I was given case,sku,and c.a. numbers and told to go to the lowes store where I had bought the appliance and get the part. When I got to the service dept. I gave the information to Angelica and went to the appliance section ,got the part did the rest of my shopping ,and went back to Angelica to ring up the part then to cashier to pay for the other purchases. As I was heading for the exit Angelica came to my cart ,took the replacment part from my cart and said that she needed to take this to Andrew, her suppervisor. I ofcourse was embarassed as it must have appeared to others that I had been apprehended trying to leave the store with something not paid for. I followed Angelica to Andrew who explained to me that he could not allow me to take the part until I bring in the old part. I explained to Andrew and then to His supervisor that I live way out in the valley and by the time I drive home ,remove the old part and return it would cost Me agreat deal of time and money.I asked if there was any way I could as a long time card member arrange to just bring the old part back on the next trip, but Andrew said thats against our policy. Finally I was able to get his supervisor to let Me simply pay for the part and go home. If you tried to come up with a plan to embarass, irritate, and alienate a good customer you could not do better. At this store #1707 you have a few really helpful people like Barry, in commercial sale and the blond girl who works at the same servie dept. when my wife returned the old part ,But for the most part your customer service attitude is very unprofessional. Sincerely, Greg Mattison. - GregMattison - posted 37 months ago

Went to Lowes today to buy a new porch light ficture then I was going to buy a new doorbell that play differnt tunes but I didn't know which one buy so I went to the desk ask the young lady if I could have help at the doorbells section she called I went back and waited while I waited 2 Lowes work at different time walked by looled my way but didn't stop see if I need any help I waited a good 5 mins so I took my other purches and payed for it and left. - Nancy Gustwiller - posted 37 months ago

Today we returned a tool that we received as a Christmas gift from our son, we only wanted to exchange it for another tool which we needed and the incompatent cashier credited it back to our son's debit card and now we don't have the tool or money . I called and complained to the store and they didn't seem to care that we didn't have the tool or the money, so your store lost $191.00 in sales. She told me they always credited it back to the person's debit card. I told her that it was not a credit but a debit and that a debit is same as cash. If the response that I received from the store is standard, I don't intend on shopping at you store any long, I will go to Home Depot.
We did have the receipt. We also called our son to let him know what happened and his comment was: Why did they do such a stupid thing....

I hope you have a blessed day.
Betty Evans - Betty Evans - posted 33 months ago

Want to praise store manager Rick Garcia (store code 07561-10910-14958) for going above and beyond to satisfy us when the repair on the Samsung range we purchased did not solve the oven temperature issue. Also want to praise appliance sales specialist Marcus Saavedra for his courtesy, care and knowledge in helping us with our purchase. We have been loyal Lowe's customers for years and will continue to be so with the stellar service shown to us recently. - Linda Ring - posted 31 months ago

I just purchased a DeWalt air compressor.4/13/2011. Lowes did not have one instock. So I purchased the only one they had on display. How can I obtain a manual and some document showing the warranty on it? I have the reciept, but there's nothing there showing there's a warranty. - Robert L. Rockey - posted 26 months ago

Ibn the last couple of weeks. I'v had occassions to purchase a large quanty of lumber. In ech instance the sales assocciasts has been very helpful. Toady, the assocciast in the Herkimer Store, Harry was exceptional helpful. Pullin g lumber, getting it loaded on my truck and tying it down for safe travel. I was vey happy to see Lowes located in Herkimer, before when we needed anyting we had to travel to Utica. Lowes in our area has been very welcomed. - David Noonan - posted 26 months ago

I want to thank Lowes for giving veterans with a VA card a discount. Your major competitor has stopped the practice. I am A Korean era veteran and want to say thanks. I now drive right past Home Depot to get to your store. This discount practice is not widely known.I think you should incoperate it in some of your TV commercials and get some good publicity. - Dona Greenwood Hopewell jct NY - posted 26 months ago

I Made a special order for flooring when it arrived i was notified. Only 2/3 of the order arrived. We reordered Again.Yesterday i picked up the floor. [ trip # 3] The Floor was in good condition, but the stair noing was not.Who ever packaged the nosing knew it was broke before it was shipped.all 7 pieces of stair nosing were taped together with five strips of tape. there was no way that one box could have been broke in two places and not hurt the others.The people at the store were super Nice, but one might look into supplers practies. By the time i receive my materials i will have made 5 trips. [ about 70 miles] that should not have to of happen. P. S. The Store # IS 02360-41411-35363 - Roland Chouinard - posted 26 months ago

Just A little Constructive Criticism. Yesterday 4(-15-2011) I attepted to buy some bags of Scotts Turfbuilder at Lowes in Oneonta, New York. ((19670-41511-19535) When I checked the Bags in stock I found they were hard as a rock. I had once bought some Scotts Ferilizer that was also hard as a rock from Home Depot. When I took it back the Garden Manager nasilly told me All fertilizer has lumps in it. I agreed that some do, but this stuf was so hard I couldn't chop it out with a large screwdriver, and it damned sure would never would flow through my spreader.He begrudgenly refunded my Purchase price. This cost me a lost day and I still didn't have fertilizer. Needlesly to say I left there pissed and haven't bought a garden product ther again. I informed the check out girl of what I had found and it seemed that she could care less. So when I got home called the Lowes Store To alert the Manager of what I had found, but the Manager wae not ther, I was told a note would be left for him to inform him of the situation. Again, lost time and I still didn't get my fertilizer, and have to find A store with this years stock that hasn't been exposed to dampness all winter. You have lost my purchase, and if you continue to sell what is in stock now, you may loose more dissatisfied customers. I think it would be wise to have your managers be more alert to the codision of spoilable prducts..By the way I have to pass right by Home Depot to getto Lowes, now I wonder if it is wother the extra milage. - Howard Lynch - posted 26 months ago

LOWES is my husbands, favorite store, everyone is always helpful and courteous.. He brings home lots of toys and tools....at the best prices!!! - joyce simpson - posted 26 months ago

over the years l have dealt with many people on getting work done at my home they tell you what all they are going to do once you agree, then it become another story they won!t even call to let you know they are not coming.l want to give it to MR.Doug Allis for outstanding job well done from the begining to the end he came out to show me windows he told me about the window,color he measure the windows and told some one would come out and remeasure and next day receive call and they came out and remeasure l call Mr Doug Allis day after about Appointment date cause l had some upcoming event he said would call and have them to call me within the hour l receive call to set up my appointment.on my schedule day Mr Melvin, was here bright and early and they did a great job making sure by l was satisfied.the next day l was not sure of the color of the window l call Mr Doug Allis and he was out he came re sure me that was the color he brought his book and show from the book thanks Mr Doug Allis for profession job well done you have all the qualities for a sale person thank you!!!! - Helen L.Michael - posted 24 months ago

I'm not happy with lowes, we was told one thing and something happened, was told no inerest and no payments for one year if paid off in the year, 4 months later got a phone call at work telling me that I'm past due 4 months, talked to the manager at the store he could no do anything to help me, said would give me a discount if he could, this don't help my credit, I ask him if I sold him a car and said if anythings goes wrong with it in a year bring it back and I will fix it, would he aspect it to be fixed, that's all asked we was told this make it right, I'm not asking for money, just my credit back - robert plum - posted 23 months ago

STORE#25270-60511-23167, Robert Mejia. Between you and Sales Specialist, Greg Durning you helped me out so very much in exchanging a refrigerator. I made the mistake of purchasing a refrigerator before remodeling was complete. Silly old woman. You have no idea how sick I was that it didn't fit and you were willing to help me getting the right size to fit the space, without a hassle. I am a Lowe's customer for life, no longer other home improvement store for me. Again, thank you so very much. - Pia Duzhet - posted 23 months ago

I tried to enter for your drawing and it asks for my website password. I am not a pro on the computer so I don't know what this means but if it means what my password is for my email account I don't give that out to anyone. If this is not true please explain to me what a website password is as I would love to enter your drawing. Thank you - carolyn eng - posted 22 months ago

I really want to thank James for All of his help. He really is a great person. He help me with a tree I purchased,I have a bad arm and he really was a major help.
I really can't say enough about this man . Lowes is lucky to have an employee like James.

Mel Jones - Mel Jones - posted 22 months ago

I want to thank the Lowes company for giving us vets the discount with our card. I try to buy everything @ Lowes to show my gratitude for doing this for those of us who have served. Thank you ever so much seems like small words to say - Doc Testa - posted 21 months ago

Ihave been a LOWES account card holder since 02/2000.
Went to buy a air condition 6/20/2011 and found out
that my card was cancel with notbeing given a notice.Also
they would not reinstate my card because I have since
retired and my income is lower.I made a mistake on my
income I was very hurt being a sen.citzen store04630-62011-10556 - Joyce M. Mayfield - posted 21 months ago

We purchased a refrigerator and were told it was not in stock, but they would order one and deliver it in 6 days. Three days later we were called and informed that the refrigerator had come in, but was damaged and they would have to order another one and deliver it the following week. The morning of the 2nd delivery date we received another call informing us that the 2nd refrigerator was severely damaged and could not be delivered. They offered to issue a credit which I accepted. However, Lowe's has not given us the full amount but has deducted $52.48 from the credit - with no explanation. Since we received no goods or services - except for a two week delay in delivery - this is totally unacceptable. We will not shop Lowe's in the future and have advised all of our neighbors of this incident. - Bob Jenkins - posted 21 months ago

Heater installatiion from Allstar Water Heater did a fantastic job on the installation,neat and clean - fast work. The city inspector passed it and complimented on a job well done. - Donald Enriques - posted 21 months ago

I purchased a dented refrigerator on 6-30-11 at Lowes on transit,williamsville, ny
I really got a good deal on this dented up refrigerator but noticed an ad for the date I purchased it and it said 15% discount on any energy appliance so I went back and they said I couldn't get this discount because it was a special markdown already.
I think this is false advertising since there was no stipulation on what appliance is sold I truly think I'm eligible for this discount even if this refrigerator was marked down drastically
store code: 18810-63011-14547 - Janice Kedzierski - posted 21 months ago

the layout in the store is a mess. dont spend money on anymore.check it out yourself. - davey jones - posted 21 months ago

I returned two dead plants that I paid $19.96 for... i received $4.00 in return...I have the cards but no other receipt...You got your profit I got screwed you got more gas money for your race car..good luck Home Depot is only 1 mile down the road...You got the money .. you lost a customer... - Andrew Marsh - posted 21 months ago

I purchased a Generac Pressure washer May 14,2011.I read the manual followed instructions and used it for forty five minutes and ran out of gas.I refilled the tank and it would not start two days later I started it in a few minutes it shut off and would not start.My husband and I have both been sick which I tried to explain and could not get it back to Lowes until July 3. at this time I was told that all they could do was send it for repair. I ask to speak to the manager who was very rude and talked to me like I was a child.He finally told the sales lady to subtract it from my account and said to me in the future if you buy something from us just be sure that you know what our return policy is.The sales lady was not nice after the manager came to the front.I will not buy another item from Lowes at London Ky where I have been a loyal customer for several years. Manager John Masters Store code:26660-70311-11186 - Wilma Bishop - posted 21 months ago

Was visiting a Lancaster,Pa. store AND FROM OUT OF TOWN the service there was RUDE and inatenaive loud and not professional to be a manager [store code 11270-70211-10587]managers name [Tene] female I live in NC. where Home Depot store is always curious cost no money. Please be advised thank you - charlotte weeks - posted 21 months ago

STORE CODE:17770-70411-13309 My husband and I enjoy shopping at lowe's. However in last few visits we find that the customer service is not good. We cannot seem to find anyone that can help us or even know what they are doing. We have spent lots of money remodeling our home and doing landscaping. The garden center is horrible. The plants are not watered. When they begin to wither they put them on a clearance rack when all they need is to be watered everyday at least twice a day whenever it is hot. My husband sent me to get some brads for his bradd gun, I stood at the counter where they are suppose to be looking for them almost 30 minutes, there were a group of employees at the special order counter for windows standing talikng, no help. Employees walking by no one stopped asked if they could help. We are having to load our material, no one to help. It seems the customer service that they are suppose to have they don't. We can take our business to another store where there is good customer service. thanks - LILA BRANT - posted 20 months ago

WHEN ITEMS ARE PUT OUT FOR CLEARANCE, EACH ITEM SHOULD BE MARKED WITH A PRICE. TWICE IN THE PAST WEEK I HAVE HAD TO SUMMON A CLERK TO GET A PRICE AND THEY HAD TO GO ELSEWHERE TO OBTAIN IT. IT WASTE MY TIME AND THAT OF THE STORE HELP TO DO SOMETHING THAT SHOULD HAVE BEEN DONE AT THE OUTSET. MANY TIMES I HAVE BEEN IN THE STORE IN A HURRY. I GET WHAT I CAME FOR AND HAPPEN TO SEE SOMETHING AT THE CLEARANCE TABLE I COULD USE. WITH NO PRICE ON IT, I KEEP GOING BECAUSE I WILL NOT RUN DOWN A CLERK TO FIND OUT. - JAMES VERTREES - posted 20 months ago

I FORGOT THE CODE FOR MY COMMENT.

30030-71511-12092 - JAMES VERTREES - posted 20 months ago

I was very pleased with our shoping experience. - btippin - posted 19 months ago

store code: 06540-72411-43486 - btippin - posted 19 months ago

Store Code 10760-72711-14775 Generally I Am pleased with this store,however for a store to neglect the upceep of the carts for disabled persons is a disgrace. This manager must have his head in the clouds, or is he trying to make brownie ponts ceeping expenses down. - Meier, Carl J. Sr. - posted 19 months ago

I ALWAYS SHOP AT THE STEUBENVILLE STORE. THE REASON BEING THAT THE PRODUCTS ARE VERY GOOD AND THE SALES ASSOCIATES ARE VERY EFFICIENT AND HELPFUL FOR MY NEEDS. THANK YOU AND KEEP UP THE GOOD WORK. - RAY ZORBINI - posted 18 months ago

I had an electrical problem and called a local electrical company. The circuit braked to my sump pump would not hold, so time was of the esscense because it had failed before and was very expensive to have mold remediation. In any event, the electrical company electrican advised my I had to replace the entire electrical panel because of an electrical short of the ground wire termanal. Billing amounted to $3,480!

The next morning I took the removed panel to Lowes, Store #1755. A young lady by the name of Kate Neafus, priced the panel out for me and gave me a short tutorial in advanced electrical work. Kate was very helpful, kind and patient. At Kate's next performance appraisal, she should get high marks. Cody Ackerson, Parker, CO - cody ackerson - posted 18 months ago