www.Cabelas.com/Storesurvey - Cabelas Store Survey

posted on Nov 20, 2010

Comments

Cabela,s Your survey is a scam! If you want to know about my experience at your store, don,t toss me into a bunch of jerk s who are only interested in getting my address for thier own purpose. I will use BASS PRO SHOPS in the future! - Thaddeus A. Shone - posted 34 months ago

peggy ortego clothing : what a great help. I had been looking for boys and lady's wandering where they shoved them .
this lady was a blessing . Hire more ladies like this . down to earth , Knew her products etc.

Thanks Peggy - joe calamia - posted 34 months ago

My wife and I visited the Wheeling store Saturday Dec 10. We wanted to buy a specific tent and the salesman Ed Miller helped us find it. None were available in the store but with his help, we bought it at the Customer Service Center in the store and picked it up at the Distribution Center a few minutes later - and it was on sale! Great to find such service at this busy time of the year. - Gary Bryant - posted 34 months ago

I want to thank Clay and Ryan for helping me out while shopping at Cabelas.They knew their jobs,were very patient and did the best to find what I needed.Thanks again. - Agron Hima - posted 34 months ago

Had a great retail experience working with Roger in the gun
department at the Richfield WI. Store.
I will probably want to work directly with him for future
gun purchases. - Matt Albright - posted 34 months ago

I want to thank David Cross a,d Jack Brown of the Fort Worth Store fpr being so helpful, not on one occasion but many. I shop thjere several times a month and I can always depend pon these two men for any help that I may need. - Thomas C. Oakley - posted 34 months ago

Rick in fishing, helped me to find a scale that I wanted to buy as a gift on Dec 18th. Other sales associates were locked in on attractive women. Rick walked past a blonde and a brunette to help me find my purchase.
Thanks Rick!
Lee the shopper! - Lee H. Thomasson - posted 34 months ago

Had a terrific experince, BJ in the Camo/Hunting area was a huge help. Being a single mom, I have absolutely no idea what to buy the "BIG HUNTER" in my family and he made great suggestions and helped me in so many ways. He is a true asset to your store in Kansas City. - KIM - posted 34 months ago

Outstanding people that work in this store and Martiy being one of them. What ever your doing to build the team, its working, the best investment of any company in America, are its personnel. Becuase of the service I received and how Martiy handle himself at check out, make me want to come back again. Am a shopper not only quality but price also, with this recent shopping I was held back with my own money ceiling and was prepared to put items back in order to keep within my budget, and becuase of Martiy at out, I decided to hold the course and buy everything that I had brought to the counter. Its the simple things in life that make it enjoyable to part with hard earned money. This store is Great and the Greatness comes from the people working within the store.Thanks. - David Wadella - posted 34 months ago

I would like to recognize EXCELLENT customer service from a Pat McCarty in the Gun Section. This is from the Lacey Store in Lacey, Washington State. X7670800260082902 on Tuesday, Jan. 4, 2011 (Victor LaFrancoeur) - victor lafrancoeur - posted 33 months ago

Faith was great at helpling us check out. We had two coupons and she helped us get the best buy. She was nice and friendly and had a great smile.
Thank you. - Cheri - posted 33 months ago

I was shopping in your store on 1/2/11. The store was very crowded with all the post Holiday sales. It was my pleasure
to be served by your employee Melanie Hendrix, her bubbly
personality and helpfulness was sincere. Store is located
in Wheeling. W.Va. Retta Herron. - Retta Herron - posted 33 months ago

Your Boise store gun counter offers terrible service--is understaffed, unknowledgeable, and borderline courteous--I've purchased several dozen (literally)guns from your library but will not spend another dime at this store - jholz - posted 32 months ago

My earlier comment relates to your gun counter--not to the gun library which has always been great to deal with---but I will no longer do business with your Boise store. - jholz - posted 32 months ago

Had a holiday exchange @ the Owatonna, MN store.
Being unfamiliar with the merchandise layout, I was pleased when Shirley offered to help me. Her patience and attention to satisfy the exchange was exceptional!
Thank you,
Marlys - Marlys - posted 32 months ago

MY VISIT WAS VERY ENJOYABLE. THE STAFF WAS HELPFUL,AND KNOWLEDGEABLE.I WAS AT THE HAMMOND INDIANA STORE. MS JESSICA C. DID A FINE JOB OF DIRECTING ME TO THE ITEMS I WAS LOOKING FOR. 1/21/2011 - EARNEST WILSON - posted 32 months ago

Went to your store in East Hartford, Ct #10, and a very capable lady named Joan helped me to find gloves for a
teenager. Joan was the best costomer service person I
have run into ever! I will be coming back to Cabelas. Winnie - Winnie Sawrun - posted 31 months ago

I was at the Richfield Wi store. I had to make a return because the merchandise was flawed. They were wonderful, the employees actually walked to the display so I could pick out a new one. I also had to exchange a pr of boots, the shoe dept staff remeasured me and helped me find what I will tell all my firneds about what great service I got. Thanks, Becky Kranz
PS I usually don't do surveys but couldn't resist giving you a heads up on your WI store. - Becky Kranz - posted 31 months ago

I visited your store in Kansas City and was asked to take the survey. I tried to get to site and all I get is every other survey that I do not want to participate in love your products just hate bogus survey sites. People are a great help in the store also. - wayne - posted 30 months ago

st#009,-rg#075.- Hamburg, Pa.
Shanna at customer service was excelant on trying to fix the misstake that one of the cashiers had made checking me out. She was very cool about the situation. She was a great help. THANK YOU SHANNA!
- joe notimportant - posted 30 months ago

At Hamburg found Cabales personal very helpful. Got all the items I wanted with their help. - Bill Gundrum - posted 30 months ago

Bought a pistol at Cabelas today and found Craig in the Rapid City, SD store to be very helpful, pleasant to work with and very friendly. He answered my wife and my questions and went out of his way to retrieve items we needed or were interested in. Thanks, Craig, for the great customer service.
- Duane R Webster - posted 30 months ago

not worth the trouble - - posted 30 months ago

i was in a hurry and tina was a great help, they didn't have what i was looking for but we went over to the computer and she found it and we got it ordered quickly and i was on my way , with my product on its way also, thanks so much, your help kept me right on schedule.. - shelly - posted 29 months ago

Yvette at the Hammond store has given me excellent service on a numerous occasions. She is not Bubbly or Giddy---but she knows her stuff and I like to order things thru the Hammond store. She has gone the extra mile to make sure the discount programs apply or in some cases, don't apply, but whatever she says she has done homework on and really knows what will work or what will not....I dislike the overly friendly people that cannot say no then 3 weeks later you have no product -no discount no anything. I have very high confidence in Yvette. - David R Miller - posted 29 months ago

My wife & I were in the Rogers, MN store this afternoon. I had to return something,
but didn't have my receipt. The fellow at the service desk patiently looked back on
my purchases done on my Cabela's card, & found the item in question, & credited
my account. He was very nice to deal with. Then I asked another guy to help me find some gun cleaning supplies, & instead of pointing me in the direction of where
they were, he walked me right to them. Lastly, a gal named Kerstin at the cash register, double checked the price on a jacket I was buying, that should've rung
up at a sale price but didn't, saving me $20.00. I can't remember having a bad experience at this store, & I enjoy shopping there. My wife likes it too. So we'll keep coming back. - Jim Dahl - posted 29 months ago

Our cashier ERICA A. was with us for one hour attempting to straighten out our Cabela's credit card with the bank. Many phone calls, and many times being shifted from one person on the phone to as many as four different people, Erica A. perserveired and did not become flustered. It took four seperate phone calls, but in the end, Erica A. was the victor. My wife and I can not say enough for her as an employee and a wonderful person. It is people like her that keeps us coming back time after time. - Charles Arthur Gibson - posted 28 months ago

in the spokane wa.store their are alot of items unmarked you cant tell how much things cost or what size it is.its a big store and only 2 dressing rooms.I was not that impressed next time Ill stay in town and shop instead of driving the extra miles to cabelas pluss I can find better prices at other stores. - Cindy Mendonca - posted 28 months ago

I just,like to express my gratitude for the service I recieved shopping at your Hoffman Estates facility. I was greeted at the entrance with the upmost courtesy & respect.I then was escorted to the gun display area for assistance.The employee I would like to praise most,is Rob Clothier. (Hunt Lead) His srevice to me was outstanding.I'm not sure but,I think the greeter at the door may have been Rob's wife. Thank You,Tim Winkler PS I'll definitely be back. - Tim Winkler - posted 28 months ago

We were in the Dundee,Michigan store today 3-16-11. We were both looking for new tennis shoes. Carol Mickeleson approached us,she went above and beyond to find us what we needed!!!!! She pointed out not only the greatest shoe inserts that my hubby has ever had, she also pointed out wonderful socks for us. She was very educated on the shoes and how to read the numbers,what to look for etc. She was great in finding great deals on the socks too!!! She was amazing, and had a wonderful,calming personality. Not at all pushy, just helpful beyond words!!!!!!Thanks Carol!!!!! We ended up spending 177.00 and we were happy to do it!!!!!! - Lyle and Jacque Overly - posted 28 months ago

i like the store . the checkout people are very nice. - margie richmond - posted 27 months ago

I was asked by your sales representative to complete a survey on his behalf when I got home. I was more than willing to do that because I did have a favorable gun buying experience. What I discovered after 3 different attempts was a very invasive questionaire about my household. Sad that I gave up on any favorable comments that I had to be exposed to your attempts of my privacy.
NO THANKS!
- John Richmond - posted 27 months ago

The two clerks, Diana & Milke L., at the Kansas City Store, who waited on me were very helpful. Thank You. - D. Dean - posted 27 months ago

I LIKE THE STORE BECAUSE THE WIDE VARIETY
OF EVERYTHING MAKES SHOPPING FOR ME LIKE
GOING ON A FISHING OR HUNTING TRIP.

THANKS
DAVID MAHLOCH - DAVID MAHLOCH - posted 27 months ago

The clerck Melonie Hendricks at the wheeling store who
waited on us was very helpful in finding the items we
was looking for. Thank You.-Woody & Debby - - posted 27 months ago

Was in the Buda, Tx store afternoon of 4/15/11. Perry in the gun dept: extremely helpful, with sound usable advice. Personable and friendly, and really interested in my problem(s) surrounding my shopping. This young man will go far! - J G Cole - posted 26 months ago

We where in the Cabela's Store in Grand Junction,Colorado. I was looking at bait fishing reels and was helped by Gary in the fishing Dept. He helped me pick out a reel,showedme how to use it and how to best keep it in good working order.Thank You Gary! - Tom Patterson - posted 26 months ago

I was at the Wheeling store recently and was very happy
with the service I received. Sales represntative John
Powell was helpful, informative,and professional. The
Gun Library is fortunate to have such knowledgeable
staff. - michael tetteris - posted 25 months ago

WENT TO CABELAS IN GONZALES IN THE GUN DEPARTMENT TWICE AND BETH THE SALES REP.WAS VERY HELPFUL SHE DID HER BEST TO MAKE SHORE I GOT WHAT I WAS LOOKING FOR VERY PLEASED WITH HER - - posted 25 months ago

When I go to Cabela,s it is always a good experience. I always make a wish list every time I go there.I live 5 minutes away,if I have spare time I'm there.Today my checkout person Betty was very professional. THANK YOU - BURKE NICKERSON - posted 25 months ago

I bought a ithaca side by side 20guage shotgun and was well pleased with the friendly efficent manner that we were treated to. Thanks. Jim Morrow - Jim Bill Morrow - posted 25 months ago

All the personnel in the store in Rogers MN were a great help.
Even had a great fish fry for a good price in the Kitchen. - mike schultz - posted 25 months ago

I visited the WVA store on 4/30/11 and had a great time looking around. I found all the items I was looking to buy that day. I am interested in handguns, and found it difficult to get help at that counter. When I did, the clerk was misinformed about the gun I asked about. However, I am also coming down to the same store for the basic handgun course soon. I hope that will be helpful. - mike gigler - posted 25 months ago

The Scarborough Maine store sales flyer listed items such as, ammo, shorts, and a ladies shirt that I made the trip to buy, imagine my ire when I was told that they didn't have these items in stock. I got there on the first day of the sale as the doors opened the staff substituted the ammo but not the shirts or shorts; if you advertise items you should have them in stock instead of an excuse. - Charles M Torno - posted 25 months ago

we were at the fort worth store and donnie cassief was very very helpful , he is the best ! first time there and enjoyed it - linda mcmillan - posted 25 months ago

I received a invitation to the grand opening of the Springfield Oregon store on May 4 2011. The store was really packed with people. I chose a used shotgun started the paper work at approx. 9;30 am and the problems started there. The paperwork was checked and rechecked three times in the gun room office which took almost one hour.{that was OK I know the paperwork needs to be correct, But} the I had to go out to the gun counter to make the payment. The line there was even longer. Every one was waiting in line when the cabala's sales people were bringing other people up to the counter in front of us. I can tell you that didn't go over well with the people standing in line. After being in line for almost three hours I advised the lady checking us out that I have diabetes and could not wait any longer because I needed to have something to eat, She told me I would have to wait I advised her that I had already been waiting three hours. I then told her to cancel my order that I couldn't wait any longer. The next gentleman gave me his turn and I was able to complete my purchase and leave. I have been to the Reno Nevada store several times and have never been treated like this. I will always love my Cabala's store, and will continue to visit Cabala's on the Internet, But I will not ever visit the store in Springfield Oregon,{witch is 120 miles from my house

Douglas Deurmyer
P.O.Box 938
Glendale Oregon - Doug Deurmyer - posted 25 months ago

From when I walked in the front door from the mall area it was a mad house and the staff was doing a great job. I personaly got help by Jesse and she got me to BJ and got my skining set of light knifes to sking my catch or my deer. It was very intersesting but croweded and I went back the next day. I love the fact the High priced stores in the are now giving better service and arent so hard to talk to thanks you guys for making our shopping comunnity so much fun,for all our needs and the jam and grilling mixs where fantastic as well love you guys have a great day. - Kerry - posted 24 months ago

Today's purchase rang up wrong on the register which I did not notice until I got home. One phone call to the Wheeling, WV store and the error was adjusted on my Cabela's card without having to return to the store. Thanks for the great service. - Jack Glasscock - posted 24 months ago

I have shopped at different Cabelas stores thru out the years. My sons are the hunters in our family and when I need a gift for them-Cabelas is where I go. I always receive professional and friendly service. I can ship what ever I purchase right from your store to their door. In todays economical situation,it's nice to be able to shop at your store personally or use you catalog or go online for what I need. I always know that when my sons get a package from Cabelas that I will be getting a phone call THANKING me and telling me what a Great mom I am for knowing just what they wanted. Thank You Cabelas for making my life as a mother who knows nothing about hunting look great in her sons eyes and hearts. - Brenda Russell - posted 24 months ago

Had a very hard time finding any one to help me. Sunday AM, very few people in the store. When I did find help, none of them had any knowledge about uv killer or broadhead.ring adapters. Sell one of your truck prizes and hire some people that are helpful. - keith poulsen - posted 23 months ago

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