www.PostalExperience.com - US Postal Service Survey

Very nice service and nice people. - Jean Shields - posted 36 months ago

I have always received very courteous and friendly service. I've also come to know the postal workers behind the desk over many years. It's a pleasure to walk into a post office. - Pauline Pedigo - posted 35 months ago

i sent a box to wa, two weeks ago and they told me they was going to get it in two days its been two weeks and nothing, and i went to ask what's going on and the lady told that theres nothing i can do if i didnt put the insurence - Livier Correa - posted 35 months ago

I rec'd a card from you asking that I take a survey on line--giving a login and password. I entered these several times and was told they were wrong. So no survey. I know you said my participation in this survey would be appreciated, but I would appreciate receiving correct info if I'm going to waste my time. Please do not send another request. - D & D Designs - posted 35 months ago

Davis Square, Somerville, MA has a very pleasant staff. Where I used to live, Lexington MA, the post office tends to be quite crowded and the staff is not so nice. Somerville, you rock! - Barb - posted 35 months ago

Always excellent service, always - Paul Slater - posted 35 months ago

The postal service in Lakeview OR is totally rancid. There can be 15 to 20 customers waiting for access to the service window and only one window is ever opened. The staff is slow, obviously ineffecient/complacient and often rude. You never know when your home mail is to be delivered. Comments from the postal staff indicate, "it just depends on how busy they are." Is this what we pay BILLIONS for? - don boone - posted 35 months ago

On 11/22/2010 I sent two packages via First-Class Mail Int'l Parcel,custom form#:LC461358319US and Custom Form#;LC461358305US same via Int'l.I paid for 6-10 day delivery...Same Clerk03 from Avon Post Office in CO 81620997,phone # 970 949 4057 made the same mistake like before with my packages...Before I sent very important documents(in original to Europe,I paid for services for 6-10 days, I made complaints and after that my package were received in Europe after 6 weeks,what a bad service about Avon post office...)Now the same Clerk # 03 sent my packages to WA,I have delivery confirmation#for zone5 priority mail...I did not sent my envelops to Woodinville WA 98072 I sent them to Europe Romania...I have Delivery Confirmation on my receipt:03083390000181818555...please can anybody help me to found my envelops and sent them to Europe???I hope my comment to be send to the Post Master!If not I'm going to the News Paper and report what happened at the Avon Post Office...If I have to I'm going to do that...
Regards,Jana Zablau,LP Officer

cell:216-262-5782!
PS:Clerk03 from Avon,CO is not doing his job properly...maybe somebody is going to take care about that!!!

Thanks a Lot!!! - janazablau@gmail.com - posted 35 months ago

You should stop selling a delivery service if you are not going to deliver. Every time I get a package I have to go 5 miles to the post office to get it UPS FedX they don't have any trouble delivering to my house but the post office they always have a excuse I was home all day Monday when they say they tried to deliver. If you are not going to deliver you should stop taking the money for delivering.
- Sid Kelley - posted 35 months ago

mail did not arive - Delevan - posted 35 months ago

i have signed up for the auction exchange and collectors news for at least 6 or 7 years. the paper tells me that i should get it at least by monday there has been weeks that i don,t get by friday. i was wanting to know why ? it is not the local office that is at fault . 49756 p.s.--the auction exchange say that they get to the post office by midnight thursday. - james miller - posted 35 months ago

tried taking the survey but the password you gave me does not work - martha - posted 35 months ago

PLEASE POST WHERE TO GET ZIP CODES - larry james sullivan - posted 35 months ago

I too tried to put in the login and password from the postcard only to be told it was not correct! Boo. I have always had good postal experiences and think my postpersons are awesome - keep up the good work - but do check out these mailings.
C. - c.alkire - posted 35 months ago

We sent a USPS Priority box on November 30 from Iowa to Virginia and was promised 2 day delivery by the clerk as well as on the receipt we received. It was not delivered until 6 days later on the following Monday. Some food items were in the box and they were spoiled. When contacting our local PO here in Mason City the same clerk rudely told us that Priority mail can't be delivered that fast and to get two day delivery would cost us over $20. Why did it say 2 days on our receipt from the PO and why were we told that when it was mailed? We're going back to UPS. Gary Roath - Gary Roath - posted 34 months ago

There were TWO people trying to serve a line of people who
were standing in line CLEAR out the door. They were very
polite as always. But why with four stations can't they
have enough help to wait on customers. It is not a good
sign of supervising. This happens quite often. - Betty Boudinot - posted 34 months ago

I paid for a box the clerk said was over 84 inches, but my measurement was only 80 inches,
so it did not require the extra balloon mailing cost. Is there any way I can get that part
of my cost back? - carmen mase - posted 34 months ago

yo mande un paquete el 17 de noviembrepara el salvador y hasta la fecha no lo an recibido mi familia quisiera saber por que ya siento es mucho tiempo una amiga envio en octubre y me dijo que su familia lo recibio en 8 dias - maria v cardoza - posted 34 months ago

At the Boring, Oregon, Post Office-Phil- tried to tell me that the only way a package could get to Minnesota in less than 11 days was by air!! Of course the cost for air was $29.00!! He said Ground Delivery was not possible because of the snow storm 2 days ago. He referenced the snow storm several years ago in Portland, Oregon and the mail could not be delivered. News Flash Phil-- Minnesota knows snow & is prepared for snow! 11 days is more than adequate for the package to arrive in Minnesota! - LGS - posted 34 months ago

I sent a Priorty Mail Medium Flat Rate Box today from MOODY Al and it was the wrong address. It was sent to P O BOX 12512 OLYMPIA WA 98508 Zone-8. I did not know that the town of LACEY WA had built a new POST OFFICE and my Box should have gone to P O Box 3216 LACEY WA 98509-3216.
IS THERE ANYTHING YOU CAN DO TO HELP ME. Could I get a phone number so I can call them in the morning and see if they could maybe hold my BOX there so my son could drive there and pick it up. Please help if you can.
I know that this is my fault but please help if you can. I would appreciate this very much.
Mary Beth Morris
Merry Christmas and have a Blessed Day
0107830621-0098 @ 3:05 PM

- Mary Morris - posted 34 months ago

Yo mandeun paquete via Priorty Mail internacional Acapulco Gurrero Mexico en noviembre 30 2010 y me dijeron que alla lo recibirian a mas tardar de 5 a 10 dias no pague otro servicio mas rapido porque confio en la eficiencia de ustedes pero lamentablemente no lo han recibido y yo estoy muy preocupada y apenada con ni familia poque les prometi que sus regalitos llegarian a tiempo pero hasta hoy ni ellos ni yo sabemos nada del envio por favor si ustedes son tan amables de rastrear mi envio por lo menos avisenme si ya esta en mexico.yo he enviado otras veces y solo se a demorado una semana, les agradecere que tomen cartas en el asunto margarita - Margarita - posted 34 months ago

mailed package Priority Mail to Avon Colorado..returned next day dur to incorrect address..NOT INCORRECTas I verified it by phone immediately..apparently PO does Not deliver mail in Avon Colorado!!UPS delivers, FedEx delivers but not USPO..Also talked to intended recipient by phone, was informed of problem with postal system, also was told lines ar very long to pick up mail in person, clerks are rude and surly, and I had to PAY twice,($9.95) for shipment.Was in fromed that PO is too busy to look up PO Box for intended recipient even tho records are right at hand..No wonder USPO losing $,I'll never use PO to Avon Colorado again!! Better to go UPS or FedEx. Guess you folks in government service don't give a s*** what the citizenry needs. - George Jordan - posted 34 months ago

my inlaws mailded a piroity pkg on the 10th of dec and i is the dec 16th have not got it yet and it is dec12/16/10....they said that they never use ups again they will stick with ups...plus the clerk said he would have to buy a tracking number he had no idea the pkg would not arrive in 3 days like they said it would..it was mailed from albany,ga..i feel the same i will swich to ups.i see why the service is going broke - bob brown - posted 34 months ago

Received the postal survey yesterday 12/16/2010 and today 12/17/2010 I attempted to file the survey online. I tried entering the LOGIN and PASSWORD and it would not accept those that were provided on the form. Tried to contact the 888 number and was on hold for several minutes before I decided to sent up the proverbial white flag. Keep in mind, this Case in Point, the survey takers were hired by the USPS! The USPS is rapidly become less relevant two cents at a time. Second case in Point, how many Christmas cards have you received sent season? Simply no longer economical! - Jeff Cook - posted 34 months ago

USPS, South Berkely Sta., Berkeley, Cal 947032401, 0555110062 -0097 (800)275-8777 Date: Dec 17, 2010

Clerk #11 needs an attitude adjustment. The last 2 days encountering this clerk is like service from the Christmas Grinch. It's time to put her out to the retirement pasture. - hesplana - posted 34 months ago

USPS, South Berkely Sta., Berkeley, Cal 947032401, 0555110062 -0097 (800)275-8777 Date: Dec 17, 2010

Clerk #11 needs an attitude adjustment. The last 2 days encountering this clerk is like service from the Christmas Grinch. It's time to put her out to the retirement pasture. - hesplana - posted 34 months ago

USPS, South Berkely Sta., Berkeley, Cal 947032401, 0555110062 -0097 (800)275-8777 Date: Dec 17, 2010

Clerk #11 needs an attitude adjustment. The last 2 days encountering this clerk is like service from the Christmas Grinch. It's time to put her out to the retirement pasture. - hesplana - posted 34 months ago

USPS, South Berkely Sta., Berkeley, Cal 947032401, 0555110062 -0097 (800)275-8777 Date: Dec 17, 2010

Clerk #11 needs an attitude adjustment. The last 2 days encountering this clerk is like service from the Christmas Grinch. It's time to put her out to the retirement pasture. - hesplana - posted 34 months ago

Just received my sisters Christmas present from California in a priority envelope and it had been torn open and the small gift wrapped package had been removed removed!! The envelope had been drliberately torn by an internal employee I am certain ! Too bad someone cannot be trusted! Now I did not receive my gift snd they have it! Hope they enjoy! - Susan burley - posted 34 months ago

to whome it my concern,
I send out thousands of piceses of mail a year for many years.I find in some cases that I have troubel with some of the postmasters.I send out mail by the balk rate for the past year.about a mounth ago I stoped at Newry Pa and ask the postmaster for how many po boxes they had.she counted them and I asked her to put it on paper and sign it.she would not do this.
i talked to my balk mail postmaster and she said that in order for me to put one letter in every box the postmaster must put it in writing how many boxes they have being used.
I have called Newry pa 16665
post office and they will not send me it in writing.
THEY TELL ME TO KEEP CALLING BACK THEY TELL ME ON THE PHONE HOW MANY IT IS BUT THAT DOES NOT HELP ME WHEN I DELIVER THEM TO ELAINE JONES BUSINESS MAIL ENTRY UNIT.
AFTER STOPING AND CALLIND 4 TIMES. WHAT CAN YOU DO TO HELP ME. Richard Dodson phone 814 239 5979 - Richard D odson - posted 34 months ago

all that is not insured is fair game ?
- john castellano - posted 34 months ago

I sent a priority package Monday the 13 of Dec. To Spanaway Wa. Today is the 19th nd they still have not recieved the package. - Live Oak Fl - posted 34 months ago

usps 04654 I waited ten min after the lunch hr. was over and could hear the help in the back talking to a child. i rang the little bell on the counter and a lady's voice said "just a minute",i waited ten minutes while the lobby filled with five more people. we all listened to the lady talking to the child and when we repeatedly made our presents known,and were repeatedly told just a minute, i decided to leave at 1:30 PM Maybe it's time to Privatize ! - alan - posted 34 months ago

have tried to find out if my certified mail was received but cannot access the proper site pls advise how to do it. - shirley oneill - posted 34 months ago

took a package to post office in Lexington VA the box was going to Cherry Hill NJ 08002 this was 10/18/2010
It never got there
Barbara D Trovato
51 Conti Lane
Lexington Virginia 24450 - Barbara Trovato - posted 34 months ago

On Friday, December 17, 2010 I mailed a package to my brother who is dying of cancer and being taken care of by a Hospice Center. I sent it Express Mail, plus paid extra to have it delivered on Sunday. It was suppose to be delivered at 3P.M. Sunday at the address given in Salt Lake City, Utah. As of this time 3:16 P.M. Monday, December 20, 2010, the package has still not been delivered. The cost of mailing it was $40.25 for a package that weighed 1lb. 9oz. I called several Postal Numbers this morning,and on one, kept having the phone service stopped. I finally got in touch with one lady and told her the circumstances. She informed me that she would check on the item and see if she could find where it might be and would get back with me, but as of this time of 3:19 p.m. Central time, I am still waiting. It is no wonder the Postal Service is having the problems it is having if others have had the same problem I have had. I helped the service last week by mailing 81 Christmas cards to friends and relatives, but with the situation that it is now, I probably will not send any more packages through your service. I still plan to go to the Post Office here and request in no uncertain terms that I receive a refund of the cost since it was guaranteed to be delivered on Sunday the 19th of December at 3p.m. - I.L.P. - posted 34 months ago

On December 13th at 10:44 am Tavares, FL 32778 I mailed a priority box weight 4lbs.9.40 0z. to Ypsilanti, MI 48197
As of today December 20 it still has not been delivered. Was told by the postmisstress that because I didnot purchase comformation there is no way to track and priority is not guarenteed. They didn't mind taking my 14.50. Next time it will be UPS. I also called the 800 # and got the same song and dance. - Ruth - posted 34 months ago

Mailed a box out of Bushnell , fl to Madison ,Wi .. Pd 15.91 for conf/delv.. Box was sent 14th of Dec. and it is now the 22nd soon to be the 23rd and no delivery !!! They raise prices and cry cry cry but their service sucks !! Everyone told me not to use the post office ..Should have listened.. I could have driven it to Wis. faster !!! I , like Ruth above called 800 number that was more useless then the Bushnell, Fl post office... Snail mail is ridiculus !! Never will I use them again.. "O" ya, the elderly lady waiting up North is heartbroken that it hasn't arrived.. DO NOT USE THE POST OFFICE !! LET IT CRASH IT NEEDS TO BE CHANGED ANYWAY !!! - K*** - posted 34 months ago

I have mailed 2 packages priority mail confirmation on dec 20, 2010 was told it would be delivered in 2 days. pd extra ballon rates & it is now dec 24,2010 still no packages delivered. USPS POSTAL SUCKS!!!!!! and my advise to everyone; STOP USING THE SERVICE! You can't even depend on a simple letter to reach it's destination. Once again your co., SUCKS and it seems nothing is being done to correct the situation. A BUNCH OF NO GOOD CROOKS!!!!!!. - - posted 33 months ago

Update !!!! Now Christmas night and my package mailed DEC 14th.. Didn't make it !! Where did it go ?? Why doesn't it matter?? why didn't they call even after they gave me a searching number on top of the number I pd for to have it delivered on time before Christmas.. you get what you deserve ... POST OFFICE SUCKS !! ONE PISSED CUSTOMER EQUALS 200 CUSTOMERS !!! GONNA LAUGH MY ASS OFF WHEN THE POST OFFICES FALL !!! U GUYS JUST PLAIN SUCK ASS !! THE RECIPENT IS HEART BROKEN HER STUFF DIDN'T GET THERE FOR HER HOLIDAY.. STOP USING POST OFFICE..STOP USING POST OFFICE..STOP USING POST OFFICE !!THEY SUUUUUUUUUCCCCCCCKKKK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - K** - posted 33 months ago

It seems that post office people do not care what our comment is. However I am writing my opinion that the people waiting on you need to be more honest. I also had a package to mail asked the clerk would it get there before Christmas mailing it on Monday Christmas being on Sat. She said priority mail will have it there in 2-3 days. If I had mailed it regular mail it would have gotten there in 4. But to make sure I mailed it priority mail it still has not gotten there and it has been over a week. Went to postal office and was told no quarantee well geez I could have saved money and mailed it regular mail. it would have gotten there sooner. I got mail from them in less than 4 days and it was regular. No snow so no excuse. They got you because you have to use postal if you want to mail anything. - Judy Lacks - posted 33 months ago

had to mail a scope and I just wish everyone had the attitude my clerk had. She went out of her way to help me. Too bad there aren't more like her in the world it would be a much nicer place!!! - Suzanne B - posted 33 months ago

clerks are all nice. The package finally arrived in 9 days, but even though it was carefullly packed,it was broken. Now I understand why all the deliveries to my office are FedEX or UPS - Dan W - posted 33 months ago

Last year, I too had delivery refused to Avon, CO. We should just fire everyone in the Avon, CO post office. - Dan W - posted 33 months ago

no tengo nada malo que desir las correspondencias llegan a tiempo y en buen estado gracias. - Ariel hernandez - posted 33 months ago

Waste of money especially when the post office is in the hole big time. Two surveys..one in mexican? I use the postal service as little as possible. - rose nunes - posted 33 months ago

This postal unit needs to manage its stations with more personnel continually because there is always, always a line of customers of at least 20 and more persons waiting to be served. I have never seen less than the above number in line at this post office. They generally have only two postal clerks to serve customers. That is simply not enough, ever. In all the post offices I have been to in the US -- DC, NY, Mt. Dora, FL, et al -- customers have been much, much better served by postal clerks. This particular post office is in the capital of FL, Tallahassee, and it demeans what a working, efficient post office should be to the public. This post office is just not fulfilling the postal needs of the Tallahassee public. Furthermore, when one inquires who is the postmaster of this facility or who is the manager of the facility, one is met with stone silence. The Post Office is quasi-government and should be open to the public. This post office is the most disappointing of any post office I have ever encountered in the US in every way. For this post office to represent the capital of FL is a travesty. What can you do to make it work?
Tf i - Aida Redfield - posted 33 months ago

I send a Priority Mail on the 20.th Dec from Denver to Oakland, good weather at the time
It got there 9 days later, that is unaceptable!!!!!!!! - michael bauch - posted 33 months ago

I mailed a box on 12/28 AM and was told if I send it priority mail that it would be there on the 12/30,It is now 1/3 and it is still not there so why did I pay more to deliver it when it dose not get there anyfaster - Roy Brown - posted 33 months ago

My mother sent us a small package priority mail December 21, 2010 from LaPlace, LA to Stone Mountain, GA. She was told it would only take 2- 3 days &now 13 days later we have yet to receive our Christmas presents. I pray its in the mailbox this afternoon. - MarcellaAnn - posted 33 months ago